OnSite Supervisor

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Job description

Are you a natural born leader who has exceptional people and customer focused skills with experience supervising onsite locations? Do you have top notch recruiting experience and think outside the box tactics to attract great talent? Then come work with our internal team at Staffmark!

Among the many opportunities in this role, the Onsite Supervisor is responsible for:

• Build and maintain good relationships at all levels of the customer's organization and deliver exceptional service by ensuring by handling all customer service inquiries, concerns, issues, and ensuring consistent quality.

• Works with the customer's team to coordinate and forecast staffing requirements.

• Perform recruiting activities including but not limited to social media recruiting, job board recruiting, job fair attendance, and direct sourcing.

• Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to assignment.

• Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.

• Perform quality control functions to ensure the customer is satisfied across all levels of their organization;

• Complete daily, weekly, and monthly reporting on key performance indicators and uses the information to communicate with the customer and identify areas for improvement.

• Counsels temporary employees relative to attendance, productivity, and overall job performance.

• Maintain compliance to Staffmark operations, systems and employee records. Ensure compliance to the contract between the customer and Staffmark for background checks, drug screening, billing, and any other terms outlined in the agreement.

• Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Maintain customer information relative to specific on-site account in the system.

• Perform quality evaluations on temporary employees.

• Support Staffmark Safety requirements and participate in the customer's safety program. Verifies that employees follow safety policies and any PPE requirements. Conducts

• accident review, investigations and report of injury with Staffmark and customer safety department as needed.

• Implement employee programs and activities to improve KPI performance such as absenteeism and turnover.

• Communicate regularly on account status to Staffmark leadership team..

• Manage all master vendor activities including payroll, invoicing, and aging (if applicable).

• Complete measurement and reporting on a weekly basis, including the analysis of key performance indicator measurements and identifying opportunities for improvement.

• Complete and facilitate partnership review meetings with the customer and Staffmark team on a quarterly basis ensuring quality and continuous improvement.

• Participate in the customer's meetings as appropriate to stay informed of the operations.

• Participate in team off-site recruiting activities

• Perform miscellaneous duties as assigned.

In recognition of our outstanding customer service, Staffmark has been awarded the prestigious Best in Staffing® Award for both Clients and Talent. Less than 2% of all staffing companies in North America earn the Best of Staffing® title which is based on customers and talent rating you a 9 or 10 out of 10 for outstanding service. In addition, Staffmark earned the coveted Diamond Award for receiving the Best of Staffing® Client Award for seven years in a row.

Staffmark is proud of the service we offer and is committed to ensuring that all of our customers and employees receive Best of Staffing® service.

Top reasons to work with Staffmark:

• Longevity and security - with over 40 years in the business and a national network of over 300 offices, we offer unlimited opportunities with tremendous growth potential.

• We promote from within

• A commitment to diversity

• A reputation for excellence

• Excellent benefits

Equal Opportunity Employer offering employment without regard to race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.