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Front Desk Clerk

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Home 2 Suites by Hilton Johnson City Tn

2021-12-03 08:57:59

Job location Johnson City, Tennessee, United States

Job type: fulltime

Job industry: Administration

Job description

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you!

Role Responsibilities:

As a Front Desk Host you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Vintage Group

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour

Benefits:

  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift
  • Overtime
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location: One location

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