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Carrier Manager

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Diverse Logistics

2021-12-03 07:40:21

Job location La Vergne, Tennessee, United States

Job type: fulltime

Job industry: Retail & Consumer Products

Job description

Diverse Logistics is currently looking for a full-time home delivery team-leading manager. Here are the qualifications:

1. Lead independent Contract delivery teams to successfully execute client-driven SOP's.
2. Facilitate communication within the team between contractors and clients.
3. Provide Claim Notification Notice on any claims.
4. Monitor Delivery teams for timely loading and stop completion.
5. Provide SOP and Product training to delivery teams as needed by the client to maintain a strong knowledge base.
6. Track productivity data, including but not limited to stops, mileage, routes, pieces, on-time percentage, etc.
7. Maintain the utmost professional relationship with the client and address all issues timely and as proactively as practical.
8. Provide assistance on various projects as required.
9. Do 2 random follow-up calls per team per day ensuring client satisfaction.
10. Confirm all loads day prior and that contractors arrive to complete loads on delivery date.
11. Confirm all contractors are insured and insurance maintains on their trucks at agreed-to levels.
12. Confirm all contractor team players have Workers Compensation or Occ Acc coverage.
13. Work with clients and contractors to quickly resolve all In-Home Damages.
14. Provide assistance to ensure all Owner Operators are aware of Diverse and Client SOP's.
15. Provide billing and contractor payout information necessary.



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