Front Desk Clerk

Job description

Overview:A Front Desk Clerk at our Executive Inn serves our guests by ensuring that guest needs are met from check-in to check-out while creating a hospitable and 'People Pleasing' environment.Essential job functions include but are not limited to the following:Ensures assigned block of guest rooms are cleaned and stocked according to Cracker Barrel standardsAccommodates guests by providing excellent customer serviceMeets company standards of safety, quality, production, attendance and workplace behavior while efficiently completing daily room assignmentsMaintains a clean and organized workspaceFollows Executive Inn operational policies and procedures, including those for safety and security, to ensure the safety of all associates and visitors throughout the dayMaintains the "Pleasing People" mission by following Cracker Barrel Rules of ConductMaintains a calm and pleasant demeanor throughout shift to ensure a positive employee/guest experienceMaintain regular and punctual attendanceResponsibility:Represents the hotel and Cracker Barrel to guests throughout all stages of their stayProvides efficient and friendly check-inThoroughly understand and adheres to proper credit, check cashing and cash handling proceduresCoordinates checkouts and special requests with housekeeping staffMaintain regular and consistent attendance and punctuality, with or without reasonable accommodationAvailable to work flexible hours that may include days, nights, weekends and/or holidaysMeet Executive Inn operating and hospitality policies of safety and security, with or without reasonable accommodationAvailable to perform various different tasks throughout the Executive Inn during each shiftQualifications:Be able to communicate with coworkers, managers and guests effectivelyPossess strong guest service skillsMaintain a positive and professional appearanceWork at a pace consistent with changing business volume and demandsMaintain a calm and professional manner under stressAbility to learn quicklyAbility to work in environment where tobacco smoke is presentAbility to understand and carry out oral and written instructions and request clarification when neededAbility to work independently or as part of a teamMake decisions and solve problems in the interest of 100% Guest Satisfaction policy