Collections Specialist

Job description

Description:

SUMMARY: The Collections Specialist is responsible for managing delinquent accounts for the purpose of collecting past-due balances. The position will oversee the investigation of their customer portfolio and monitor the collection of amounts due to the company and make recommendation to management for accounts that may be a credit risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Investigate and resolve customer disputes and inquiries in a timely matter and issue credit memos if warranted while maintaining customer goodwill

• Contact customers regarding past due accounts and recommend the referral of delinquent accounts to collection agencies and or litigation as necessary

• Recommend Charge-off of bad debt and recoveries for management review

• Review, discuss options, and coordinate collection issues with sales management and representatives in an effort to maintain an open account basis with customers

• Ongoing policy and procedures development as it relates to collection of Accounts Receivable

• Maintain an understanding of the tools available in the system in order to utilize the full functionality as it relates to Accounts Receivable

• The ability to work effectively in an environment where priorities shift quickly

• Other duties as assigned

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE and OTHER SKILLS & ABILITIES:

• Bachelor's degree

• 2+ years of collection experience with a medium sized manufacturing/distribution business

• Excellent written and verbal communication skills

• Strong interpersonal skills with proven dispute resolution ability

• Knowledge of accounting practices and accounts receivable reconciliation

• Advanced computer skills including MS Word, Excel, general ERP systems and the use of outside data sources to gather required information for analysis and reporting

• Proven knowledge of accounting principles, practices, standards, laws and regulations

• Must have demonstrated organizational and interpersonal skills

• Ability to work in a fast-paced environment

• Ability to read, analyze and interpret general business literature and/or training materials

• Ability to write reports, business correspondence, and procedures

• Must obtain the ability to organize, plan and/or prioritize work

PHYSICAL DEMANDS: While performing the duties of this job, the employee is:

• Occasionally required to stand, stoop, kneel, crouch, or crawl

• Frequently required to walk

• Regularly sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear

Radians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

PI