Business Process Specialist

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Job description

Assesses requirements for internal business processes, ensuring compatibility with organizational strategic goals. Implements new processes, evaluates existing processes, and recommends optimal solutions and improvements. Documents models of new or existing processes and facilitates stakeholder groups to consensus regarding new business process design, which may include the high-level requirement recommendations for additional processes, operational needs, and business expectations of supporting systems.

Essential Job Duties

• Analyze business unit needs and objectives to determine how they intersect with and must be supported by sales, accounting, marketing, tax, and other operational support areas.


• Ensure needs across multiple business units align into a single vision that can be achieved by people, process, technology, or combination.


• Document high-level business requirements that must be achieved across all concerns, ensuring the focus is beyond business system and originating requestor view, and are instead oriented toward outcomes and objectives.


• Serve a subject matter expert (SME) in working with IT professionals who will help identify technical solutions to meet objective.


• Evaluate existing procedures and recommend improvements.


• Leverage processes such as interviews, documentation analysis, workshops, surveys, site visits/observation, business process analysis, and use case scenarios to understand and identify the full extent of business solutions required to achieve objectives.


• Partner with business unit owners and business operations management on strategic initiatives to make sure goals are clear and vision is aligned with business objectives.


• Develop documentation to support analysis and improvement including process maps, gap/problem analysis, and estimated levels of return on investment.


• Maintain key metrics and performance indicators and compile data in concise reports and scorecards that are useful for analysis and decision making.


• Assumes other duties as assigned.

Job Requirements:

Education & Experience

• Bachelor's Degree


• 3+ years of relevant process improvement experience


• Preferred Qualifications


• Lean Six Sigma certification


• Business Process Management (BPM), Project Management Professional (PMP) or other related certification


• Process related software experience


• For Supply Chain, 4+ years of related work experience in the Distribution Industry. Previous experience with demand/supply planning software.

Knowledge/Skills/Abilities

• Must have the ability to effectively communicate across all levels within an organization.


• Must be a self-starter and possess excellent organization, time management, and communication skills.


• Strong conceptual understanding of a wide variety of applications.


• Working independently with limited supervision


• Possess excellent communication skills and the ability to summarize and communicate results clearly.


• Must have the ability to take direction from multiple people and manage multiple tasks concurrently.


• High proficiency in Microsoft Excel is required, as well as proficiency in other products of the Microsoft Office Suite.


• Must possess strong analytical reasoning capabilities and have the ability to work with large amounts of data.


• Must have high attention to detail and accuracy.


• Must demonstrate a strong work ethic with a strong focus on results and continuous improvement.

Essential Physical Demands/Work Environment

• Office environment requires walking, standing, or sitting for several hours at a time.


• Perform repetitive motion tasks on the computer.


• May require occasional travel.

Benefits:

• Health/Dental/Vision Insurance


• Paid Time Off


• 401k with Generous Company Match


• Company Paid Life Insurance and Long-Term Disability


• Short-Term Disability


• Employee Assistance Program


• Tuition Reimbursement


• Employee Discounts