Front Desk Receptionist - Bilingual

Job description

Job Description

WHAT WOULD YOU DO? THE SPECIFICS

* Ensure high quality customer service.
* Ensure a smooth flow of customers through the store.
* Answer, screen, and forward incoming phone calls in accordance with NVI protocol.
* Process and understand managed care plans.
* Obtain and document information from the insurance company as needed.
* Schedule and confirm appointments, follow-up visits and classes.
* File all patient records daily and pull patient files for the next days appointments.
* Check on status and notify customers when orders are in or of any delays.
* Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.
* Keep reception area tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures).