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Transportation/Valet and Guest Services Manager

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Horseshoe Bay Resort

2021-12-03 22:30:07

Job location Abbott, Texas, United States

Job type: fulltime

Job industry: Trades & Services

Job description

Join our team at beautiful Horseshoe Bay Resort!

JOB SUMMARY:

Transportation / Valet / Guest Services Manager maintains affiliate relationships, manages fleet maintenance, and organizes department schedules. Additional duties include balancing payroll, budgets, staffing, gratuities, reservations, events, group programs and transportation to and airports in Austin, San Antonio, and other Texas airports. This position requires 24 hour availability, in order to react to situations and last minute guest requests.

ESSENTIAL JOB FUNCTIONS:


    -Oversee all day to day operations for resort transportation needs including valet, detailing, and driver commitments
    -Maintain proper staffing levels by hiring staff and training all new associates
    -Maintain all department vehicles including maintenance, licensing, and cleanliness
    -Responsible for researching and understanding specific logistical information for all transportation runs
    -Maintain professional composure in high stress situations in order to make last-minute changes
    -Maintain a constant awareness of resort amenity schedules and promotions to keep staff properly informed
    -Organize pricing structure and reservation process for members, resort, and hotel guests
    -Attend weekly resort meetings to ensure clear communication between departments and to understand transportation logistics
    -Manage all financial decisions for transportation department
    -Must have knowledge of SMS and be able to train associates
    -Access, input and retrieve information from department computer system

MINIMUM

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