Account Manager

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Job description

With more than 600 Sales professionals in offices around the world, our Global Sales Team ensures our owners and operators receive the combined benefits of scale, access, competence, and experience. Our Sales teams are fully engaged in providing a differentiated selling platform for our portfolio of brands. We focus on being the most global, integrated, and relevant salesforce in the industry, relentlessly driven to grow market share. Our global sales team is consistently recognized as a top-selling and customer-service-focused organization throughout the industry. We conduct business in 42 languages serving 25,000 customers in 119 countries from offices located around the globe. This ensures that the team truly understands the unique needs and opportunities of regions worldwide, right down to the local level.

What will I be doing? We are looking for an experienced Account Manager to manage Hilton Worldwide Sales accounts. This position is responsible for managing a large roster of accounts, identifying each account's potential growth, and developing the account. Most of these accounts need to be revived within the Hilton network or newly assigned accounts to the enterprise. The Account Manager's prime focus is on account development to drive revenue and grow market share!

More specifically, you will:

-Be responsible for account management and account development for a large roster of accounts.
-Qualify accounts and use compliance to account governance protocol.
-Collaborate with Hilton Worldwide Sales Specialists and other relevant partners to provide total client solutions.
-Consistently build client accounts by utilizing the organization's sales techniques and strengthening existing client relations.
-Reliably respond to and present sales pitches to complex client requests across multiple business areas with an overall solutions strategy.
-Deal with objection handling by using a repositioning sales strategy or by successfully negotiating, if and when applicable.
-Incorporate a personalized plan to the organization's existing client acquisition sales techniques to enhance selling performance.
-Serve as the first point of contact for client questions.
-Apply standard methodologies in day-to-day client data management and maintain clients' privacy, using the organization's CRM program.
-Communicate hotel promotions with a high degree of ease to support client needs.
-Understand current product offerings, including all brands.
-Demonstrate an understanding of industry trends and upcoming trends competitors are embracing.
-Understand current client needs and how to best address them.
-Ensure revenue targets are achieved.
-Demonstrate the dynamic value of multiple brands to the client.
-Effectively ask prospective clients for the sale, using existing sales techniques provided by the organization.
-Effectively employ negotiation techniques that facilitate mutually beneficial outcomes and agreement while encouraging trust.

At Hilton, we are accessible, responsive, and consultative to all of our partners. You can expect to deliver to:

-Clients - you will communicate information that will influence a positive buying decision.
-Owners - you will build meaningful and individualized partnerships to provide unlimited value.
-Brands - you will build partnerships using a defined and differentiated sales approach and improve and collect up-to-date knowledge of existing Hotels, New Development, processes/procedures to share with customers to influence positive buying decisions and revenue production.
-Colleagues - you will be dedicated to a "One-Team" commercial culture while living the Heart of Hilton.
-Hotels - you will ensure full alignment, shared intelligence, and active engagement to achieve goals.
-Sales Support - you will effectively lead non-selling activity in support of driving sales results.