Customer Service Associate

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Job description

At West Management Solutions, an exceptional customer experience is what we strive to achieve. Our Customer Service Associate team's main priority is to ensure every customer has a smile and a delightful experience after every interaction. Our motto of "the customer always comes first" is the reason why our customer acquisition has grown exponentially and why we are hiring. Our Customer Service Associates advocate for our products and act as the voice for our consumers, making the ideal dynamic for any successful firm!

We are looking for Customer Service Associates who are eager to learn new skills, love interacting with people, want to support each other's goals, but most importantly, want to provide world-class service to every customer. We provide an environment of diversity, inclusion, and, most importantly, career development from entry-level and beyond. If you are ready to make a massive splash into your next career and dive right into new opportunities, then our Customer Service Associate role is the ideal career choice for you!

Responsibilities As A Customer Service Associate Include:

• Work with our customers to devise the most effective product and service solutions that not only meet but exceed their expectations

• Resolve customer questions in regards to products and how to navigate services, ensuring the utmost customer satisfaction

• Show composure, understanding, and be solution-focused when managing difficult customer situations and overcoming objections

• Deliver customer support with accuracy, agility, and transparency

• Exhibit the best speaking skills to communicate with all potential new consumers as a pleasant, level-headed customer service professional

• Attend meetings and weekly webinars to stay on top of the latest updates and promotions available to customers

• Report directly to the Customer Service and Account Management team to establish goals, improve customer satisfaction, and develop new sales skills

The BEST candidates for our Customer Service Associate position have an undeniable drive for success, compassion for people, and a willingness to take on new challenges!

They Also Have:

• Prior knowledge as a Customer Service Associate, Sales Representative, Client Service Representative, Retail Associate or other related fields

• High school diploma or GED

• Creative problem-solving abilities

• Ability to build rapport with new customers, upsell products, and meet team sales goals

• Adapt quickly to changing priorities and customer needs

• Ability to adapt to change and pick up new skills quickly

• Massive team player with a drive for success

Job Type: Full-time

Pay: $38,000.00 - $47,000.00 per year

Benefits:

• Employee discount
• Paid training

Schedule:

• Day shift

Work Location: Multiple Locations