Manager, Strategy & Operations - Storefront

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Job description

About The Team

At DoorDash, we're redefining the future of online food ordering via Storefront, our first B2B SaaS business. Storefront powers our merchants' e-commerce businesses and enables them to offer order pickup and delivery experiences to customers via their own websites. We're building a small team of incredibly talented Strategy & Operations professionals to help our merchants grow same-store digital sales via their first party e-commerce channels.

About The Role

DooDash is looking for an entrepreneurial Strategy & Operations Manager to join the Storefront team to define and execute strategies to help our merchants grow same-store digital sales via their first party e-commerce channels.

In this role, you will partner cross-functionally with Product, Engineering, Operations and Marketing teams to test and build new levers to drive growth for our merchants.

We're looking for someone who can think strategically at the highest level while simultaneously managing and executing the day-to-day actions necessary to achieve our goals. You ideally have experience with blending analytics and creativity to scope and solve complex problems, the ability to think about the short and long term goals, and experience managing cross-functional projects.

In this role, you will help develop new growth tactics for our merchants -- this entails defining and testing new growth strategies, speaking with our merchants to help shape our product roadmap, developing a growth playbook, and scaling these efforts across merchants and geographies that DoorDash operates in.

You're Excited About This Opportunity Because You Will…

• Operate at the Lowest Level of Detail - Diving into the data, talking to merchants & customers, and obsessing over the details to make sure we create value for our merchants
• Build & Own - Building world-class products requires a leader who will roll up their sleeves when they need to but can also create a strategy and vision with our merchants and customers in mind
• Lead & Advocate - The success of this business will depend on how capable the leader is. They must be able to advocate for their business, lead their cross-functional team to success, and deliver quality results to the customer
• Experiment - There is not a written rule-book to success here. This leader must figure out how to get from A to B and constantly push to improve and test new opportunities to get 1% better everyday.
  

We're Excited About You Because…

• You have 6+ years in consulting / strategy / business development / operations / technology / banking / analytics or related restaurant experience. High-growth startup experience is a plus
• You are customer obsessed with the ability to use insights to create delightful product solutions
• You back your decisions up with data and you're comfortable pulling SQL (or learning SQL in the first few weeks) or modeling in Excel (can maintain complex spreadsheets)
• You have experience leading projects and succeeding in a cross-functional environment
• You enjoy working in fast-paced environments
• You seek exposure to different types of problems and want to try your hand at different sides of the business
• You have strong communication skills, both written and verbal
  

Why You'll Love Working at DoorDash

• We are leaders: Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
• We are doers: We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning: We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
• We are customer obsessed: Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash: The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.
  

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users-from Dashers to Merchants to Customers.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $115,000 - $149,000, plus opportunities for equity and commission. Compensation in other geographies may vary. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.