Social Media Insights Manager

Job description

Position Overview

We are looking for a passionate data-obsessed leader to join our growing team as our Social Media Insights Manager.

The ideal candidate is experienced working with large data sets and data visualization and can tell a powerful story of how social media is directly impacting a business's bottom line. In addition to being responsible for several top tier customized reports for the organization and our clients, this individual will be responsible for Insights Team people leadership and quality assurance.

What You'll DO

• Building, managing, and developing the growing Insights Team, ensuring that they continue to learn, grow and push boundaries to achieve our clients' social media goals
• Create a process for and oversee quality assurance for the Insights Team, ensuring that ICUC delivers the best-in-class reports to ICUC's enterprise clients, on time and within budget
• Supporting revenue management and growth for the Insights Team
• Interfacing with the clients regularly, understanding their requirements and devising advanced analytics solutions and implementing media and marketing measurement frameworks that are effective and efficient in increasing engagement and ROI
• Be the voice of the consumer for your portfolio of brands, using consumer insights to influence brand strategy, product go/no-go decisions, demand forecasting, and investments in social media

What You'll Bring

• 5+ years of proven experience in market research and analytics, with at least 2 years of experience in social media. Some type of quality assurance experience is preferred.
• 2-3 years of experience as a people manager and project leader.
• Deep, expert level proficiency in social analytics and listening tools such as Brandwatch, Talkwalker, Sprinklr, Sprout, etc
• Media Agency experience is considered an asset.
• Experience as a project leader or people manager.

ICUC is the global leader in Social Media solutions for over 15 years. To date, the ICUC family consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best.

ICUC embraces and celebrates diversity and inclusivity. We are committed to creating a safe and respectful work environment and building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive and collaborative we are, the more great work we can create together.

ICUC encourages all qualified candidates to apply and has an exceptional record of accommodating the needs of our staff. If you require accommodation at any stage of the application process, please let us know. ICUC thanks all applicants, however only those who qualify for an interview will be contacted.

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• inmarket research and analytics: 5 years (Preferred)
• Management: 3 years (Preferred)

Work Remotely:

• Yes