X;Human Resources Assistant - Intermediate (US)

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Job description

Hope you are doing well.

My name is Anish and I'm a Talent Advisor at Manpower Group - Experis, a global staffing and consulting company.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you.

We have an excellent job opportunity for you with one of our major clients. Please see the job information below. If you are interested in learning more, please forward over a copy of your resume along with the best time to reach you.

Position Details:

Job Title: Human Resources Assistant

Location: Austin-TX

Duration: 12+ Month Contract on W2(Possibility of extension)

Job Description:

• Responds to questions on administrative procedures and practices via multiple channels. Uses systems to document and call out as needed following the appropriate processes.
• Logs and supervises requests and inquiries raised to HRSC and advises requesters of the status of requests
• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
• Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize the vitality of requests.
• Probes cases to resolve the root cause of the issue or question to provide accurate answers.
• Identifies and researches incoming queries from employees. Ensures that documentation and employee requests meet the policy for each process.
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Works independently on most routine tasks. Actively chips in delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, driving performance, and achieving results.
• Responsible for maintaining all compliance requirements of dedicated HR shared service processes. Performs duties to meet or exceed service level agreements. Identify potential improvements in the processes and continue to work on the enhancement of the efficiency of the service delivery model
• Attends required training sessions to stay updated on HR policies and procedures Utilizing software, databases, scripts, and tools appropriately Maintain a global knowledge base for assigned projects

Preferred experience:

• SAP or SuccessFactors experience an advantage
• Ability to work in a fast-paced environment
• Comfortable with ambiguity and matrix management organizations
• Experience writing training documents and SOPs
• Excellent interpersonal communication skills
• High level of professionalism and strong analytical skills
• Strong time management and work prioritization, ability to multi-task adaptability, and accountability.
• Strong problem-solving abilities and attention to detail Must exhibit strong security and confidentiality practices
• Demonstrates a strong ability to communicate clearly and effectively through a variety of channels and circumstances.
• Strong process and procedure orientation with the ability to apply continuous improvement methods.

Thank you so much for your time and looking forward to hearing for you