Business Development Account Rep

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Job description

Description:

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, WATSCO, Inc. CE proudly distributes the Carrier, Bryant, Payne and Gree brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America, with over 1600 employees ready to serve and provide the best products with best-in-class customer service. We currently have an exciting opportunity for a Business Development Representative in the South Central Region office located in Carrollton, TX.

This is an excellent opportunity for a recent college graduate or graduating senior! The Business Development Account Manager/Representative will provide support and service for both the company and its customers. It's an exciting opportunity for a self-driven individual who will be responsible for promoting sales through our website to our Customer/Dealer network. Responsible for driving profitable sales growth by developing, maintaining and advancing accounts by regularly contacting customers. This position reports to the Business Development Manager. Responsibilities to include (but are not limited to):

* Develop customer relationships by providing exceptional customer service with incoming customer calls

* Seek out new business opportunities making outbound sales calls to existing customers

* Ensure assigned customers understand and know how to utilize our technologies

* Grow technology adoption and usage rates

* Explain and demo all functions of the company's suite of digital tools, including an eCommerce website and Mobile app

* Grow sales/gross margin with assigned customers

* Use sales and account management processes to consult with customers to increase their knowledge of our products and programs

* Communicate effectively both externally and internally

* Other duties assigned by management

Education/Qualifications:

* Bachelor's degree or currently enrolled in college preferred (Marketing or Business majors)

* HS Diploma or GED required

* Customer Service experience (prefer at least 2 years' applicable experience)

* High level of Customer Service

* Charismatic attitude

* Self-Starter

* Strong follow through and follow up skills

* Excellent communication skills -- both written and verbal

* Multi-tasking with strong sense of urgency

* Ability to work in a fast paced environment with minimal guidance

* Excellent computer skills including MS Office products

* Knowledge of HVAC terminology and HVAC product knowledge is a plus

* Experience with CRM software a plus (ex. Salesforce)

Carrier Enterprise is an equal opportunity employer.

Education/Qualifications:

* Bachelor's degree or currently enrolled in college preferred (Marketing or Business majors)

* HS Diploma or GED required

* Customer Service experience (prefer at least 2 years' applicable experience)

* High level of Customer Service

* Charismatic attitude

* Self-Starter

* Strong follow through and follow up skills

* Excellent communication skills -- both written and verbal

* Multi-tasking with strong sense of urgency

* Ability to work in a fast paced environment with minimal guidance

* Excellent computer skills including MS Office products

* Knowledge of HVAC terminology and HVAC product knowledge is a plus

* Experience with CRM software a plus (ex. Salesforce)

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled