Charge Off Collector

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Job description

Requisition ID 22
Category: Collections/Contact Center
Location: US-TX-Carrollton

Overview

Charge Off Collector

Carrollton, Texas

The TMX Finance® Family of Companies is looking for a Charge Off Collector to join our team and become part of a dynamic corporate culture dedicated to supporting our stores and team members. Our Collections Agents use their customer service and negotiation skills to work with title loan and personal loan customers facing payment difficulties and assist customers in settling their accounts. Whether it's accepting payments over the phone or setting up a payment plan, our Collections Agents handle sensitive customer information daily with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we'll provide you with the training, tools, and resources you'll need to succeed.

This position is based in-office. The health and well-being of our Team Members, their families, and our customers remain a top priority for us. That's why we've taken a number of steps to help maintain a clean and safe environment where Team Members can thrive, and customers can feel safe. Currently, in our stores and Corporate offices, we're practicing social distancing, encouraging face coverings (unless otherwise required by law), and considering state, local requirements and Center for Disease Control (CDC) guidelines to help ensure a clean and safe environment for all. As the situation evolves, changes may be made to our practices, in line with state and local mandates as well as CDC-guidelines.

Responsibilities

Conduct calls to account holders who are past due to negotiate payment arrangements or settlements within set guidelines.

Receive calls from customers whose accounts are charged off to answer payment questions or make payment arrangements.

Record transactions and customer interactions with accuracy and detail.

Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.

Qualifications

• Minimum one year of previous telesales or collections experience
• Excellent interpersonal, verbal, and written communication skills
• Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to type 40+ wpm
• Proficiency in Microsoft Office Suite

Bonus Qualifications

• Bachelor's Degree

Learn More About Us

The Charge Off Collector is a member of the Centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services. To learn more about the Centralized Collections Team, visit .

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.

All TMX Finance® Family of Companies Are Equal Opportunity Employers.

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