Centralized Escrow Operations Manager

Job description

Who We Are

We're building the future of real estate - today.

HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to partner with top real estate agents and win at any step of the real estate journey, whether that's finding a top agent, securing a competitive mortgage, or ensuring on-time, easy close.

HomeLight facilitates billions of dollars of real estate on its platform every year. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.

We pride ourselves on our company culture - but don't just take it from us. We've been recognized as a best place to work by Forbes. We're committed to diversity both internally and externally through programs such as our Black Real Estate Agent Program with NAREB. Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.

Who You Are

You're excited by working on problems at the heart of the home buying and selling experience - one that's slow and in desperate need of disruption. Building long-lasting and high-quality client relationships are integral to your day-to-day work. You're a reliable operator with an analytical mindset, eager to roll up your sleeves and drive innovation in the industry.

What You'll Do Here

• Monitors the performance of department staff.
• Assists with maintaining the quality and timeliness of the department's products and services.
• Reviews the work of team members to ensure timeliness and quality control.
• Participates in and manages the liaison service and communication between customers (Escrow) and Centralized Services Unit (CSU).
• Responds to questions by providing additional information.
• Provides escrow branches with appropriate explanatory brochures or procedures.
• Informs escrow branches of order status.
• Reconciles problems and develops and maintains business by the extensive application of basic sales and services techniques.
• Solicits assistance from appropriate levels of personnel in resolving such problems.
• Prioritizes requests.
  

• Escrow production management and supervisory experience required.
• Prior experience and interaction with structure and processes of the escrow related programs.
• Proven track record of attaining production goals and streamlining workflows to maximize available resources within a centralized/back-office escrow production environment.
• Ability to motivate others. Commitment to customer service for our escrow branches required. Knowledge of the title and escrow industry.
• Ability to handle heavy email requests, employ good judgment, and establish priorities. Computer skills required.
• Project management skills desired.