Claims Representative, Property Desk Adjuster (US Remote)

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Job description

Swyfft Holdings, LLC, consists of Swyfft, LLC and Core Programs, LLC. Both are fast-growing, tech enabled MGA's that are disrupting the traditional insurance industry by re-imagining how you price and bind home insurance and commercial package products. From lightning-fast quotes to hassle-free claims servicing, Swyfft Holdings, LLC leverages big data to provide the very best customer service experience in the industry. We're growing, we're expanding and we're looking for experienced folks like you to join our team!

• This position is a 100% remote U.S. based opportunity. Some travel for team meetings and trainings will be required once it's safe to do so.

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About the Role: *
Tired of working for a traditional claims carrier? Does the idea of working in a technology focused, non-traditional insurance environment excite you? Are you ready to become a part of something that's just as exciting as our lightning fast quotes? Our large team of experienced desk adjusters are the best of the best when it comes to handling complex property claims. Their "Swyfft" mindset allows us to promote a faster, friendlier claims process which equals happier policyholders.

Key Responsibilities: (What you'll be asked to do)

• Resolve assigned claims accurately, timely and in a fair manner.
• Act as the primary point of contact to investigate and analyze the insurance company's liability concerning first party homeowner property losses and or damages.
• Effectively communicate with policy-holders, agents and service providers via phone, email and internal systems to accurately document claim details.
• Ability to successfully manage at least 40 claims per month at varying stages in the claims process.
• Interpret and apply the details of an insurance policy to ensure the accuracy of payments and declination of claims.
• Ability to understand, computer generated loss estimates and construction terminology.
• Update and maintain comprehensive claim handling notations in our electronic claims management system and other related applications.

The Successful Candidate: (what we're looking for)

• You come to us with a proven track record of handling claims and homeowner property losses. Previous field adjusting and/or construction experience is extremely valuable to us.
• You have a solid technical background that includes an excellent understanding (and hands-on experience) in loss estimating, homeowner policy coverage's and construction.
• You're comfortable working in a metrics driven claims environment.
• Both internal (your peers) and external clients commend your excellent communication and follow up skills.
• You're detail oriented, organized and can multi-task like nothing anyone has ever seen before!
• You're a get the job done, self-starter that thrives in a fast-paced, team-oriented environment.

Some Requirements:

• You are currently licensed or eligible for licensing as an adjuster in the states of: CA, FL and TX (we can provide assistance with your licensing fees).
• You come to us with 5+ years of experience as a desk adjuster in the homeowner/property field.

Computer Skills:

• Must be proficient with MS Office and other internal insurance related programs, systems or applications. (Outlook, Word and Excel)
• Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
• Previous experience using systems such as Symbility and Xactimate is a plus.

Other:

• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

We Have a Great Benefits Package!

• 20 days of PTO annually
• Medical, Dental, Vision
• Short- and Long-Term Disability (Company Paid)
• Life & AD&D (Company Paid)
• Healthcare, Dependent Care and Transit FSA
• 401K with a generous matching contribution and no vesting schedule

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Please Note: Swyfft is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft employees. Swyfft will not be responsible for any fees related to unsolicited resumes.

Job Type: Full-time