Customer Service Representative

We are looking for professional, customer focused Call Center Customer Service Representatives who will be responsible for answering incoming webcam calls in a prompt and courteous manner. The CSR will resolve various customer inquiries and problems regarding account information, payment, and equipment issues. Successful candidates will be able to accept ownership for effectively solving complaints and inquiries while keeping customer satisfaction at the core of every action and decision.

Responsibilities

• Answer inbound webcam calls in a timely manner
• Communicate professionally and effectively
• Identify customer needs, clarify information, and research issues
• Maintain a sense of urgency in responding to customer needs
• Provide customers with appropriate information and effective solutions
• Resolve customer complaints independently
• Identify and escalate priority issues when necessary
• Document call information according to standard operating procedures

Education and Experience

• High school diploma or equivalent
• Ability to clearly speak, read, and comprehend the English language
• Previous experience in a call center or customer service role

Required Skills

• Customer service orientation
• Computer literate with efficient data entry and basic typing skills
• Strong verbal and written communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Sense of urgency and timeliness
• Ability to manage difficult situations with little supervision
• Open to feedback and coaching
• Accuracy and attention to detail
• Strong sense of team work
• Professional appearance, dress, and attitude
• Must be able to work some holidays and weekends