Fraud SAR Team Lead Associate

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Job description

As a member of Santander's retail banking division, you will serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. Responsibilities: Review and/or investigate referrals of unusual activity to determine whether the activity may qualify for SAR filing, documenting the outcomes and conclusions in a clear and concise manner. Formulates suspicious activity reports that meet internal and all regulatory standards involving complex Financial Crime typologies. Supports the operational performance of a team of Analysts/Investigators as assigned by the manager. Duties may include work assignment, quality review, training, escalation management, etc. Under the direction of the manager, coordinate team workflow and alert distribution and ensure timely submission of Suspicious Activity Reports to Financial Crimes Enforcement Network (FinCEN). Under the direction of the manager, review and/or approve Suspicious Activity Reports and manage timely transmission processes to comply with the applicable regulations. Monitor for and escalate issues to management. Serves as a subject matter expert of the bank's Fraud, BSA/AML related policies and procedures across business lines. As assigned, responsible for procuring information and samples related to testing, internal/external audits, QA and QC Ensure that team activities adhere to applicable regulations, policies, and procedures, including BSA/AML regulations. Works on projects and ancillary duties as assigned or requested. Continuously evaluates operational/production routines and systems; recommends changes to improve processes and create efficiencies Bachelor's Degree;,or equivalent work experience.5-9 years; Banking experience preferably in operations and/or fraud prevention.Ability to maintain confidentiality,Ability to think out of the box and recommend feasible solutions under the circumstances.Able to adjust to a rapidly changing environment,Able to manage multiple tasks or projects.Able to work independently as part of team.Excellent inter-personal and partnering skills to facilitate effective working relationships.Excellent problem solving skills and ability to make swiftly escalate issues to senior staff when needed.Exceptional documentation and process management skills Excellent verbal and written communication skills.Good planning and organizational skills.Knowledge of FIS fraud products and service offerings.Knowledge of back-end systems supporting payment transactions, servicing products and operational procedures.Knowledge of federal and state regulations and laws regarding fraud-related issues.Knowledge of the principles, processes, procedures and trends of fraud and fraud prevention.Self-directed and results-driven with demonstrated ability to capture and document the needs of the business.Self-starter who proactively seeks learning and development opportunities.Strong Technical Skills and proficiency in launching applications and maneuvering in a Windows based environment.Strong analytical, research and attention to details skills.Understands our risk systems and supports analysis that surfaces patterns, trends, and bugs that help inform our fraud policies and processes while directly impacting the business.Working knowledge of MS Office, i.e., Excel, Word, PowerPoint and computer navigation and operation skills.Minimal physical effort such as sitting, standing, and walking.Addresses customer's requests, ensures concerns are recorded accurately and action is initiated appropriately.Makes extra effort to satisfy customers needs and meet commitments.Builds and maintains one's network of contacts and resources and knows who to involve in problem resolution.Communicates in a timely and straightforward manner.Probes for additional information, clarifies assumptions and confirms agreed-upon actions.Keeps everyone involved informed about progress and issues.Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change.Provides assistance and coaches less experienced team members.Executes risk management process and procedures without management direction, and demonstrates awareness of expected results.Knows the relationship and impact of actions and results.Has an understanding of regulations impacting area supported.Follows through to meet commitments to others.Takes responsibility for achieving strong results, despite balancing multiple complex demands.Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious.Stays current with industry and regulatory trends and emerging risk issues.Has good understanding of current market and competitive landscape that the organization operates within.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to applyPrimary Location:Dallas, Texas, United StatesOther Locations:Massachusetts-Dorchester,Texas-DallasOrganization:Santander Bank, N.A.AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO