Global Head of Sustainable Operations

Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

The Opportunity

The built environment is generating nearly 40% of the total global carbon footprint. With global warming and urbanization this trend can only increase unless we decide to combat it. Many corporations have made pledges to reduce to NCZ but the road to deliver on these promises still needs to be defined and implemented. JLL manages more than 5 billion square feet on behalf of our clients, and therefore we have an important role to play in driving the sustainability agenda to shape a better world.

JLL has committed to reduce scope 1, 2 & 3 emissions down to 0 by 2040. For additional information see our Global Sustainability report:

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To achieve this ambitious goal, we will need to engage with our clients as the vast majority of our scope 3 emissions are generated by their portfolios. With this commitment we must deploy best in class sustainability practices with all of our clients across the 5 billion square feet that we manage globally, whether investors or occupiers, from strategy to transforming assets, project management down to managing assets.

The Role

We are seeking a Global Head of Sustainable Operations who will report to our newly appointed Global Head of Sustainability, Guy Grainger. Guy and his leadership team will be accountable for defining and delivering our sustainability strategy across the global enterprise.

The Global Head of Sustainable Operations will play a crucial role in creating and leading a strong Energy & Sustainability (E&S) team across the regions. The role oversees a global team of 200 (and growing) people that will deliver E&S products, solutions and tools for a wide variety of real estate clients.

Key responsibilities include:

Strategy Development/Execution:

* Develop and deliver together with the Regional Managers the Global E&S strategy & business plan.
* Oversee the design and implementation of global platform delivery model that will meet client needs, delivery and quality targets
* Develop account delivery plans to support client retention, cross selling, client satisfaction, and account growth.
* Partner with Product Management on the development of innovative E&S product strategy
* Lead the development of strong and ongoing analytic capabilities to embed foundational fact-based internal and external data, benchmarks and industry trends that support short and long-term strategies and outcomes with specific goals, deliverables and metrics

Leadership

* Create a solution-oriented environment whereby the team is consistently seeking to identify leading edge best practices focused on delivering value to the client while working within the process requirements of the account and JLL.
* Partner with Client-Facing and Sales teams to ensure that appropriate renewal strategies are in place.
* Drive consistency of delivery of E&S across Geos including reporting requirements, policies and procedures
* Collaborate with Operations Enablement to implement guidelines/tools for and monitor performance of client satisfaction.

People Management:

* Lead global existing team and grow the team globally to meet fast increasing client demand
* Develop a culture focused on clients, people and teamwork, accountability, continuous improvement and innovation
* Responsible for end-to-end employee management including hiring, onboarding, leading developing and mentor team members.
* Diversify and develop workforce to meet evolution of client demand with a strong focus on technology

Relationship Management / Client Service

* Develop and maintain strong working relationships with key clients.
* Ensure high level of execution and client satisfaction for all services performed and that the team exceeds targets.

Operations

* Provide leadership for consistent delivery of E&S across Geos including reporting requirements, policies and procedures
* Ensure regulatory and compliance requirements are met for delivery of E&S in respective Geos and appropriate risk control plans, procedures in place
* Develop implementation guidelines/tools for and monitoring performance of client satisfaction.

Budget Management

* Accountability for cost management applicable Platform elements and accountability for cost of Platform elements as percent of revenue
* Determines "cost-to-serve" for E&S

The Candidate

The successful candidate will have a strong combination of operations leadership experience, transformation skills, the ability to lead multiple & diverse teams across regions and locations and collaborate effectively across functions to deliver strategy and business plan.

The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen. A logical, structured approach to problem solving and common sense are key.

Experience

* Ability to lead large global & diverse teams through influence.
* Experience in effectively designing, gain alignment and successfully execute significant globla transformation change initiatives from project start to finish
* Commercially and financially astute, strong experience in managing a P&L
* Excellent analytical and program management skills

Key Competencies

* A leader with exceptional communication skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization.
* Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
* Strategic in nature, with a strong bias towards transformation and execution
* Business first - Focuses on customers and clients, business/financial acumen, JLL first
* Operates with a sense of urgency and is decisive
* Inspirational Leader, stimulates action with a balanced leadership style of control and influence
* Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.

Location: North America

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What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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