IVR Engineer

Job description

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.

Title: UC IVR Engineer

Location: Dallas TX (Remote till Covid)

Duration: Full Time Permanent

Job Overview

We are looking to hire a highly competent and experienced Unified Communications IVR Engineer professional to join Unified Communications Engineering Team.

The IVR engineer will be responsible in planning, deployment, script development, and support in related to Cisco Contact Center and CVP applications.

To ensure success of the IVR Engineer, you should have in-depth knowledge and engineering and development. You will collaborate with peers who have similar responsibilities for the entire corporate network to ensure consistent world class Unified Communications services for the business.

Job Responsibilities (Listed below, but not limited to)

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of IVR applications
• Manages IVR system/application environment and ongoing operations.
• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards.
• Proactively monitors and reports performance and utilization of assigned technologies.
• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners.
• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors.
• Analyzing and translating business requirements into technical solutions
• Develop and maintain IVR self-service and call routing applications
• Review the required features and functionality of Contact Center/IVR applications
• Provide changes to IVR scripting environment as per business requirements
• Create, modify, test and implement IVR scripting for associated Contact Center and IVR applications
• Add/change/modify functionality to participant in an automated survey/questionnaire.
• Provide capacity planning and participate in Disaster Recovery planning and exercises for IVR systems and applications
• Participate in ongoing IVR design reviews for improved user experience performance and cost reductions.
• Ensure risk-free implementations of all business and technology solutions for IVR.
• Document IVR deployments and standards.
• Conduct knowledge transfer to ensure the service properly transition over to the operation team.
• Collaborates with IT and business area partners on work groups and initiatives.
• Performs on-call activities as needed for the environment and technologies.

Skills

• Experience with Infrastructure Release Management methodologies.
• Must have planning, deployment and support experience with IVR solutions as follows:
• Working knowledge of Apache Tomcat and the ability to troubleshoot web application issues.
• Develop VXML/IVR scripts in CVP Call Studio and Java
• Working knowledge of MS SQL and ability to construct SQL queries.
• Proficient knowledge of Cisco CVP and related server components
• Experience in the development of SOAP and/or RESTful interfaces and custom CVP elements.
• Experience with Cisco Finesse Custom Gadget development (Java script).
• Knowledge and hands on experience on Cisco Contact Center applications like CVP, UCCE CUIC.

If you are interested, please forward your resume to and you can also reach me at Ext.405 to discuss your career aspirations.

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:

Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

• America's Most Honored Businesses (Top 10%)

• Awarded by USPAAC for Fastest Growing Business in the US

• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)

• Fastest 50 by NJ Biz (2020, 2019, 2020)

• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)

• Top 100 by Dallas Business Journal (2020 and 2019)

• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)

• 2019 Spirit of Alliance Award by Agile1

• 2018 Best of the Best Platinum Award by Agile1

• 2018 TechServe Alliance Excellence Awards Winner

• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards:

Anup Kumar

Sr. Technical Recruiter

Office: x 405 | Cell:

Email:

Website: