Loss Mitigation Specialist

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Job description

About Us:

Selene Finance is a multi-line of business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage and a real estate owned company. There are locations in Houston, TX, Jacksonville, FL, and Dallas, TX, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, we strive to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are attributes we seek in all of our employees. If you want to make a difference, Selene is the place for you!

Position Summary: The Loss Mitigation Specialist acts as the Single Point of Contact (SPOC) and is assigned a portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with the ability to prioritize and maintain a large volume of multi-faceted work. Also required is the ability to be flexible and adapt to a fast-paced and changing business environment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
• Meets monthly individual and team goals and key performance indicators.
• Handles a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines; minimizing the loss due to foreclosure through the use of loss mitigation options.
• Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties on the account and educates them on options available to resolve delinquencies.
• Understands and discusses customers' general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment other loss mitigation options.
• Analyzes specific financial situations; recommends and initiates the proper loss mitigation tool to assist each borrower.
• Conducts light skip-tracing activities.
• Reviews title searches to ensure that no title issues threaten the standing of our investor's lien on the property.
• Ensures compliance with company policies and procedures.
• Reviews and update daily reports and accounts.
• This is not a work from home opportunity.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Ability to use good judgment.
• Strong consulting and advising customer communication skills via telephone and written communication.

Education/Experience: High school diploma or general education degree (GED) required. Associate's degree (A. A.) from two-year College preferred. Two to four years' related experience and/or training required. GSE loss mitigation experience preferred, with specific emphasis on FHLMC and FNMA loss mitigation.

Why Selene?

Selene Finance LP is committed to the total wellbeing of its employees therefore offers one of the best benefits package available in the industry today which include:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays (10 ½ days off)
• Company paid Life Insurance,
• Matching 401(k) Plan

The job requirement listed above are representative of the knowledge, skill, and/or ability required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene Finance LP reserves the right to amend and change responsibilities to meet business and organizational needs.