Market Coordinator

Job Summary

In support of market office, agents and coordinators, processes contracts, state licensing issues and tracking for career, broker, and group

Principal Duties & Responsibilities

• Processes change in status request; submit and track 30 day change of status request, promotion and demotion paperwork, and maintains personal records and files; updates racking and distribution lists to include email and state website

• Compile new agent welcome letter and packets and distributes to agent and DSC; provide assistance with training registrations, lodging, meals and incentive items

• Assist with creating and distributing team birthday cards, flowers and all public goodwill

• Assist with updating state website training documents, and provide support with state meetings

• Gathers information regarding personnel ethics complaints from policyholders and provides to HQ for tracking and follow up

• Distributes mail, faxes and other communications; maintains inventory levels of office supplies and initiates purchase orders as necessary; reconciles invoices

• Provides support to Sr. Market Coordinator preparing routine daily, weekly, and monthly reports, and award tracking; provides assistance with sales school and contest

• Assist with planning and arrangement of conferences, meetings, rallies, and events

• Performs other related duties as assigned

Education & Experience

• High school graduate or equivalent and two years of related work experience or an equivalent combination of education and experience

Job Knowledge & Skills

• Microsoft Word: Intermediate
• Microsoft Excel: Basic
• Microsoft PowerPoint: Basic

Organizational Competencies

• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
• Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
• Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
• Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
• Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the companys goals and mission; aligns actions around organizational goals
• Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds