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Operations Assistant - (16978)

Job Description

Job summary -

Provide support to the Managing Director and Operations Leaders. Candidate must exhibit Senior administrative professionalism with organizational strengths in planning and directing executive-level administrative affairs. Extensive experience in multi-tasking, fast-paced environments that demand strong leadership and interpersonal skills. Self-motivated analytical problem solving. Results oriented in organization, research, and project management.

Essential Duties And Responsibilities - (Key Activities)

Supervise and manage day-to-day operations of the Hotel's Managing Director
Administrative Assistant to Director of F&B, Director of Rooms and supporting the other Executive Committee members as requested
Supporting operations as needed covering positions, managing projects, etc.
Handle and expedite project opportunities from inception to completion
Liaison relationships with Rosewood Hotels corporate executive offices, Rosewood Hotel's management

personnel and The Mansion's Executive Committee members

Calendar and coordinate meeting details of Department Manager Meeting, Executive Committee
Research and respond to internal and external guest calls and correspondence
Establish, nurture, and maintain internal and external guest relations
Create and track reservations and arrivals of hotel guests and Restaurant patrons as requested
Update and monitor Hotel guest histories and details
Analyze guest comment cards data via Trust You. Generate and distribute monthly reports to management
Review guest comment cards, take appropriate action in delegating any necessary action to proper department. Respond to all guest comments with a personalized email/letter and compile a weekly/monthly guest comment card analysis.
Coordinates guest arrival cards and recognition on a daily basis.
Ability to effectively communicate with employees, senior management, and guests and interact one on one with hotel and restaurant guests to assist with special requests/reservations as well as help resolve problems or complaints.
Handle multiple tasks at one time and follow through to completion.

This list of essential functions is not exhaustive and may be supplemented as necessary.

Job Requirements

Experience -

Minimum 5 years Executive Assistant experience.
Minimum 3 years' experience in dealing with the public/ customer relations.
Strong written and oral communication skills.
Prior hotel experience helpful and / or strong guest service relations background

General Skills -

Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills -

Must be proficient in Word, Excel, PowerPoint,
Experience with Opera and Open Table software systems a plus
Must have developed language skills to the point to be able to read and understand instructions, safety rules, etc.

Education or Certification -

Language -

Required to speak, read, and write English, with fluency in other languages preferred.

Physical Requirements -

Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 30 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

Others -

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.