Operations Business Analyst

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Job description

Position: Operations Business Analyst

Location: Dallas, TX

Position Summary

The Operations department provides solutions and manages the continuous cycle of change and process improvement enhancing Business Operations throughout the Texas region.

This position is focused in Operations for FirstService Residential in order to support our associates and Business Units as they provide service to our clients. Building relationships is pivotal in this role, in order to be able to assist with reviewing and recommending appropriate action in the deployment of new business focused systems and/or processes.

The Business Analyst needs to be a believer in and an active supporter of FIRSTSERVICE RESIDENTIAL's philosophies and culture to staff, client, and community. As a result of job performance to be a key component in the image, reputation and professionalism of the Operations Department.

Position Responsibilities

Create documentation including Business Requirements Document, Project Charters, Process Mapping, Workflows, certain training guides and Wireframes. Work with the team to help improve operational efficiency for the company and service to its customers. Collaborate with coworkers on current and new projects. Work with Business Units to identify "pain points" and document accordingly. Work with all relevant teams across FirstService to assist with Strategic Planning/ ideation of solutions in relation to current and future projects. Work with Business Units and Support Services to help build Business Cases. Collect data from systems and analyze for specific needs/ requests. Communicate effectively and support different business units, during change (the implementation of something new). Must be able to drive to other FirstService Residential offices and locations as required. Other duties as assigned.

Operating Skills, Knowledge & Abilities . Education/Training: Bachelor's degree in Business. Also possible for it to be in IT/Technology.. 2 to 3 years' experience in an office environment performing similar tasks preferred. Experience in Property Management industry a plus.

Experience/Knowledge/Abilities:

Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Must possess strong analytical skills, good general math skills and good reasoning ability. Detail-oriented with multiple tasks, information organization.

Knowledge of Office365 tools such as PowerBI, Flow and PowerApps is a plus Comfortable meeting with clients and handling customer support issues Holistic approach to problem solving Ability to work collaboratively in a team environment Demonstrated aptitude for analytics Record of leadership skills in a work setting or extracurricular activities a plus Able to work under pressure and tight deadlines Understanding of IT systems a plus Special Requirements:

Physical demands include ability to lift up to 10 lbs. Standing, sitting, walking. The employee is required to work at a personal computer for extended periods of time. Overnight travel may be required on occasion, up to 10%.

Physical Requirements:

Frequent need (66% to 100% of time) to perform the following physical activities:

Example:

Writing/typing - Corporate/inter-office, resident communications Grasping/turning - Telephone, doorknob use Finger dexterity - Operation of office equipment Lifting/carrying - Paperwork, deliveries, books, files, misc.) Attendance - Regular and predictable

Example:

Over 25lbs. - Rare need (less than 1% of time) Between 10-25lbs. - Occasional need (1% to 33% of time) Less than 10lbs. - Frequent need (33% to 66% of time)

Vision Requirements :

Frequent need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail. Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (inspecting property, neighborhood survey)

Hearing Requirements:

Frequent need (66% to 100%of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents and prospects.

Speaking Requirements:

Constant need (66% to 100% of time) to verbally communicate with home owners, vendors, and staff.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER : This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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