Senior Operations Director

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Job description

Job Description

JOB SNAPSHOT

Job Title: Senior Operations Director
Location: Dallas, TX
Environment: Corporate Office & Field
Pay Rate: $75,000-$80,000 + $500/month Car Allowance
Shift & Hours:

Monday - Friday 8AM - 5PM
On Call
Included Benefits/Perks:
Medical
Dental
Vision
401K

GardaWorld Security is looking for a talented and driven leader to drive service and profitable business in Dallas, TX!

GardaWorld Security is a performance-based company that cares deeply about maintaining our conservative business culture. The Senior Operations Director is the operational leader of the company in the geographical market of responsibility, typically reporting into a GM or an RVP. The Senior Operations Director is responsible for the leadership, management, employee development and engagement, client relations, compliance, brand development and profitability of the branch/market. The Senior Operations Director role is 10% strategic and 90% tactical. The strategic portion consists of planning, financial forecasting and leadership, which includes the following four leadership principles - 1) hire great people, 2) set clear expectations, 3) provide the tools they need to succeed, 4) hold them accountable. The tactical portion requires a willingness to manage the "weeds" of the business to include financial management, profitability of the branch/market, personal management and hourly staff recruiting, operational support to assigned accounts to include post order development and performance metrics tracking, building of management staffs/teams for the branch, compliance to the GardaWorld Mandatory Requirements, maintaining client relationships throughout the region, building upon a culture of employee engagement and setting the example for all employees in the branch of servant leadership and personal commitment to the GardaWorld Values.

Performance Metrics: The Senior Operations Director is expected to achieve the following metrics within Whelan's performance-based business environment:
Year over year growth in profit percentage and profit dollars in the branch
Manage to 2.5% unbilled overtime or less in the branch
Year over year improvement in Employee Engagement Scores in the branch
Minimum 95% annual client retention in the branch to include personal visitation to all clients weekly, monthly or quarterly depending on scope
Personally recruit a minimum of one new manager/staff in your branch annually
Develop a minimum of one manager/staff for promotion annually
Become proficient in all company software systems (on-boarding, scheduling, financial, CRM)
100% compliance to the GardaWorld Mandatory Requirements
Lead by example of living up to the GardaWorld Values
Personal Characteristics: Company-Wide Culture - High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren't Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun.

License Number: B07179

Qualifications

Education

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