Community Assistant - LIHTC

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Job description

Overview:
Come join NRP's A+ team! We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association's Best Places to Work.

We value our employees by offering a competitive benefit package including:

Commission and bonus opportunities

Paid vacation and sick leave

11 Paid holidays

Paid maternity & parental bonding leave

Short & long term disability

Medical/Dental/Vision/Life Insurance

401(k) Match

Training, certification, & growth opportunities

Employee referral & recognition programs

For over 25 years, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts.

Visit for more information.

The NRP Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Responsibilities:
NRP INVESTMENTS, LLC is currently seeking a LIHTC Community Assistant at The Veranda!

POSITION SUMMARY

Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.

Essential Functions Statement(s):

Financial/Administrative

Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent

Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees

Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property's financial performance

Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities.

Maintain and organize all resident files

Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparation

Marketing

Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared

Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases

Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly

Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards

Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings

Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans

Customer Service

Assists in planning and preparation of resident events

Complete a daily inspection of the property and market-ready units

Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met

Provide excellent customer service and display courteous and professional attitude toward all customers

Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends

Advise Community Manger of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the asset

Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends

Personal Development

Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values

Assist Community Manager in evaluating and supervising team members

May occasionally be required to assist at other properties

Run errands to support the property as necessary

Perform other duties as required

Qualifications:
SKILLS & ABILITIES

Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred

Experience: One-year property management experience or 4-year degree in a related field; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards

Technical Skills: Proficient computer skills including the Microsoft Office Suite, Yardi Experience preferred

Other Requirements: Valid Driver's License and reliable transportation