Call Center Sales Agent

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Job description

At A Glance:Full-time, entry and midlevel sales role focusing on incoming sales calls in the communications and entertainment technology space. Advancement potential and additional commission bonusesCall Center Sales Representative: An organized, digitally savvy communicator with a competitive spirit eager to learn a variety of programs and platforms and grow. A results-driven achiever comfortable in a busy office environmentBenefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and moreAre you ready for your next big opportunity? Our Call Center Sales Representatives are consultative professionals who leverage a deep understanding of Spectrums exceptional suite of products to win over new customers and ensure existing customers remain satisfied with their service. No matter your background, well help you develop the skills you need to grow with us, to increase brand and technological awareness, and to create the relationships that lead to a positive customer experience. What does Inside Sales do? Would you describe yourself as a people person? As a Spectrum Representative, use your way with words to provide outstanding support, creating positive customer experiences that generate sales and create long-lasting relationships. Youll learn how to easily field customer inquiries from a comfortable office call center, answering questions and promoting Spectrums wide variety of products and services. Transition seamlessly between engaging conversations and operating billing and requisition programs. The Representatives purpose is clear: We want our customers to get the best value for their investment in us, and you can help them do just that.Its all about learning and growingThis may be a new road for you, but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new Representatives into quick-thinking professionals. We can bring you up to speed on Spectrums full line of products and our competitors products in about a month, including telephone, data, wireless, and video services. As products are updated, so are you, so you can pass that knowledge on to your customers. Soon youll be expertly navigating the billing system, entering new contracts, using programs that streamline the customer signup process, and collecting commission bonuses for every customer agreement.With a deliberate path to successWe know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support youll need to grow into a successful associate and more. Our training program pairs you with a peer mentor who can show you how to use Spectrums verified sales techniques on all kinds of calls and how to reach an agreement with all kinds of customers. Get in on the ground floor at a Fortune 100 company and see how far you can go.The benefits are clearOn top of opportunities to earn and elevate your career, Spectrum offers benefits like child care reimbursement, education assistance, and other programs that help you and your family at all stages of life. We offer flexibility so you can achieve that important work/life balance. Most of our centers are bright open offices that feature space for relaxing and having fun when not on call. We want you to feel at home with us and comfortable surrounded by your Spectrum support system.Whats required to get started? The minimum requirements for the Call Center Sales Representative are:Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional mannerAbility to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goalsStrong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)Strong computer and consumer electronics skillsAbility to use personal computer and appropriate software applications to include billing system and other role-related toolsExcellent verbal and written communication skillsExcellent organizational skillsAbility to prioritize and organize effectivelyAbility to show judgment and initiative and to accomplish job dutiesAbility to perform job at workstation for prolonged periods of timeEducationHigh school diploma or equivalentRelated Work ExperienceCall center sales experience, 2 years preferred Strong sales experience, 2 years preferredBilingual: Spanish Required SIBBR