Bankruptcy Specialist II

Job Description:

Bankruptcy Operations delivers client-centric servicing of mortgage and vehicle loans identified in a Bankruptcy filing. This includes the end-to-end process from set up to closing. Throughout the process, Bankruptcy Operations effectively partners with clients, attorneys, and courts and adheres to all legal agreements and requirements. Through this accurate and timely servicing, Bankruptcy Operations provides a positive client experience while reducing financial losses and legal risks to Bank of America and its investors. Bankruptcy Operations is committed to continuous improvement of processes and the skill development of their employees.
A Bankruptcy Specialist II
Delivers a positive client experience based on enterprise Client Care pillars Take Ownership, Act with Empathy, Make it Easy, Get it Right
Thoroughly studies each case to identify all critical details needed for decision making and to maintain compliance with court directives, laws, rules, regulations, internal guidelines, and timelines
Efficiently and promptly communicates accurate information to clients, attorneys, court appointed trustees, and others in verbal and written formats
Independently manages a pipeline of work according to stated prioritization guidelines and timelines
Displays a proficient level of expertise with the Bankruptcy process and body of knowledge and the application of that knowledge in decision making

Required Skills:

A desire to advocate for internal/external clients to meet and exceed their expectations (Customer focus)
Being honest and ethical in all transactions with internal and external stakeholders to earn their trust. Ensuring that actions taken are consistent with Bank of America values and its code of conduct. (Act with Integrity)
Displaying a strong will to achieve what one sets out to do through taking responsibility for one's actions and decisions (Results orientation)
Acts as an entrepreneur, proactively taking action to ensure efficiency and accuracy and prevent servicing disruptions (Entrepreneurial Initiative)
Ability to breakdown complex problems into sequential priorities and then select solutions to resolve the entire problem (Analytical, critical and design thinking)
Ability to recognize accuracy and inaccuracies in transaction histories or statements using accurate mathematical operations and principles
Interpersonal verbal communication skills that build rapport and trust, deliver information in an easy to understand manner, and clearly articulate why a solution is the best course of action
Interpersonal written communication skills to reply to emails and document activity concisely and accurately in proper business writing
Proficient level of knowledge about the legal guidelines of Bankruptcy and the ability to leverage resources to confirm or update knowledge as needed or equivalent experience with any process that is heavily regulated by government laws, rules, or regulations and requires use of the legal system
Proficient executing processes using computer applications and primary features of Microsoft Suite
Preferred 18-24 months of Bankruptcy servicing

Desired Skills:

Experience working in a Bankruptcy Servicing environment or other heavily legal environments
Novice to proficient skills using MSP, LCI-CADET, EBKP, DALS, IALS, DM9, FileNet and LoanSphere

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0