Senior Product Development Coordinator

Job description

Overview:
We are an industry leading payment technology provider for small- to medium-size businesses. Formed in 1990, First American by Deluxe is ranked as one of the top merchant service providers in the United States. Our Family of Companies includes Certified Payments by Deluxe, Eliot Management Group by Deluxe, GoEmerchant by Deluxe, Govolution by Deluxe, and iATS Payments by Deluxe.

The Product Development Coordinator will provide support for complex technical issues and initiatives related to terminal hardware and applications, internal systems and 3rd party solutions. The Product Development Coordinator plays a key role in product releases for new terminals, software updates and 3rd party gateways. This position oversees other branches of the Product Development department.

Responsibilities:
Provides technical expertise and training to internal departments.

Assist with product roadmaps, go-to-market plans, competitive assessments, and strategy.

Prepares product development objectives and schedules for all phases of product development and introduction to market.

Identify problems with terminal application features and functionality, document any software bugs or issues.

Analyzes test data and reports to determine if designs meet functional and performance specifications.

Prepares product development objectives and schedules for all phases of product development and introduction to market.

Identify problems with terminal application features and functionality, document any software bugs or issues.

Analyzes test data and reports to determine if designs meet functional and performance specifications.

Maintain and support various internal and 3rd party boarding portals including oversight for any API process.

Create and maintain file build templates for compliance and boarding defaults.

Delegate work to employees, track progress and provide constructive feedback.

Address problems with work quality, issues between employees and other concerns in an effective, timely manner.

Ensure employees adhere to company policies and legal regulations.

Serve as a link between subordinates and upper management.

Conduct performance reviews motivate team members and create strategies to boost productivity.

Stay up to date with the latest trends within the industry and new products.

Other duties may be assigned.

Supervisor responsibilities up to five (5) team members in the department.

Qualifications:
Strong analytical and problem-solving skills

Balance multiple planned and unplanned requests and consistently meet deadlines

Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical

Promotes excellence by providing superior service exceeding customer expectations

Ability to develop rapport with internal and external customers to maintain strong working relationships

Presents a professional, positive image that reflects well on the organization

Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups

Manages time effectively and prioritizes completing tasks to meet deadlines

Is excited and energized by innovations in technology

Analyzes complex information, makes sound recommendations, and rapidly learns new skills

Solves problems by gathering information and evaluating options

Has excellent attendance and completes quality work on time

Conscientiously and methodically approaches work. Sees tasks through to completion

Committed to meeting quality standards

Education/Experienced required for this position:

Bachelor's degree (B. A.) from four-year college or university; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.

We offer amazing benefits that start on your first day of employment and generous PTO!

Please note our statement regarding COVID 19 vaccinations!

Deluxe is a federal government contractor, as well as a subcontractor to federal government contractors. As such, consistent with President Biden's recent Executive Order, Deluxe has implemented a mandatory vaccination policy effective November 15, 2021 requiring COVID 19 vaccinations for all US new hires. We are adopting this policy to safeguard the health of our employees and their families, our customers and visitors and the community at large. For this position, candidates must be fully vaccinated or have been granted an exemption as an accommodation for a disability or a sincerely held religious belief. All disability and religious accommodation requests must be submitted to Employee Relations at the time of acceptance of an offer and prior to a candidate's start date.

First American by Deluxe is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability