Senior Property Manager

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Job description

What we are looking for : Wehner Multifamily is looking for a Senior Property Manager to lead the operations of an assigned apartment community in Ft Worth. and in Arlington. The Property Manger will be responsible for staff performance; marketing, leasing, collections to generate revenue; resident relations and customer service to manage resident retention and satisfaction; administration of property maintenance, and capital improvements to maintain aesthetics and manage expenses; compliance with applicable local, state, and federal regulations.
What you do : The duties and responsibilities include the following, though other duties may be assigned:

• Manage the financial performance of the property by overseeing rents, occupancies and expenditures.
• Supervise resident retention, renewal and leasing programs to maintain maximum occupancy.
• Ensure compliance with Wehner Multifamily Company policy, as well as federal and local regulations.
• Foster and maintain positive tenant relations through site visits, tenant meetings, correspondence, newsletters and by being accessible and providing timely and effective service and response.
• Monitor tenant compliance with lease agreements and resolves problems and concerns.
• Work with Accounting to manage the accounts receivable process and ensure timely, appropriate resolution of tenant-related outstanding receivables involving dispute reviews and defaults.
• Liaise with the Construction Department on all landlord construction projects.
• Maintain property to expected standards and show Pride of Ownership.
• Request approvals for purchases to Accounting department.
• Oversee move in and move out processes with tenants assuring that all items are completed.

• Works to achieve maximum performance based upon annual goals to increase revenue and other income.
• Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited.
• Participate and manage marketing efforts to increase occupancy and effectiveness.
• Interact closely with the Maintenance team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance.
• Provide an adequate supply of market ready apartments to meet the leasing efforts.

• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement program.
• Accurately create, prepare and convey all operational and financial data.
• Be responsive and receptive to owners' and Wehner Corporate teams needs, goals, and objectives.
• Maximize rental income while minimizing expenses through effective planning and control.
• Effectively monitor all income, including delinquencies and the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed.
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends.
• Ensure that an adequate number of units are market ready.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Manage tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department.
• Prepare and delivers timely, accurate and complete reports and legal notices
• Perform Evictions.
• Assumes additional responsibilities and performs special projects as needed or directed
• Ensure that property is ready for City Inspections.

Supervisory Responsibilities:

• Supervises all on-site staff, including hiring, training, supervision, scheduling and corrective measures.

• Mentor and train the staff on property management skills and concepts modeling effective leasing and customer service techniques to include maintenance expectations.
• Motivate, direct and evaluate personnel and handle all employee related concerns.
• Delegate staff responsibilities and maintain set deadlines to be efficient and effective with property objectives.
• Ensure staff hours are inputted regularly to meet payroll deadline.
• Ensure leasing staff develops knowledge of community and competitive communities.

What you need for this job : The requirements listed below are representative of the knowledge, skill, and/or ability required:

• High school education or equivalent is required; college degree is a plus but not a requirement.
• Excellent interpersonal communication skills, including the ability to motivate and lead a team.
• Professional demeanor and appearance.
• Excellent organization and multitasking skills, and attention to detail.
• Strong computer skills and excellent knowledge of Microsoft Office products, including Word, PowerPoint, Excel and Outlook.
• Ability to respond to a variety of situations using good judgment with both creativity and resourcefulness.
• Ability to work independently, as well as part of a team.
• Ability to effectively and professionally manage personnel.
• Flexibility with work schedule to include working overtime on a periodic basis.

The physical requirements and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Moderate to high stress level.
• Moderate noise level.
• Occasional standing and lifting of at least 10 pounds.
• Occasional travel with the DFW Metroplex.
• Must be able to tour the community with clients, which includes walking the property and climbing stairs.

What we would love to see :

• Ability to fluently read and write English, accurately use all on-site resident management software functions.
• Superior customer service skills and professionalism under pressure.
• Strong organizational skills, ability to prioritize work and attention to detail.
• Experience in residential property management or related field is required.
• Related business/industry (real estate / property management) experience desirable.
• Exposure to property management software and accounting software.
• A comprehensive understanding of marketing techniques and budgeting.

About Us : Wehner Multifamily (WMF) is a full-service property management company on a mission to establish honest and competent management services for B & C class apartment communities. We attribute our consistent growth over the past decade to staffing our company properly, leveraging innovative technology and keeping our finger on the operational pulse of each asset.

We add value through renovating unit interiors, repairing deferred maintenance, and supplying honest and competent employees to foster a desirable, profitable community.

Wehner Multifamily (WMF) is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age and any other characteristic protected by federal, state or local laws.

Wehner Multifamily (WMF) is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please contact Human Resources .

WMF is an E-Verify participant.

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