VP, Mortgage Servicing

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Job description

CORE VALUES:

The Company Core Values: We are PROUD, All for WON, and We are SCRAPPY are inherent to how Employees view and act. To ensure Employees have an environment where expectations are clear, we desire that all employees embrace each Core Value through the use of descriptors and employees understand the behavioral drivers to be successful. We are Proud: Reliable Confident, Committed, All for Won: Inclusive, Team Player, Collaborative, and We are Scrappy: Resourceful, Persistent, and Innovative

In addition to the Company Core Values, there are two Supporting Values that Employees are expected to strive to exemplify on a daily basis: Integrity, which is our Permission-to-Play value; and Excellence, which is our Aspirational value.

POSITION SUMMARY:

The VP of Mortgage Servicing is responsible for the oversight of all aspects of the day-to-day mortgage servicing operations for the Oklahoma City office including identifying areas of the business that need improvement and implementing solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops, builds and maintains a servicing platform across multi-site operational centers
• Establishes and maintains working partnerships with the business units supported and provides a superior level of customer service consistent with the organization's business model
• Drives change throughout the organization while supporting organization initiatives
• Manages the overall workflow of the Loan Servicing team to maintain acceptable service levels, while achieving financial targets
• Develops internal policies and procedures, including the ongoing review and update as needed to accommodate changes in business or regulatory needs
• Manages staffing needs and skills, anticipating volume growth and business needs
• Prepares and/or ensures all management reporting requirements are met, which can include project status, volume statistics, etc.
• Researches and resolves issues as well as disputes
• Maintains full responsibility for working with investors and clients, securing new business, driving revenue growth, and managing investor relations
• Delivers presentations to high profile investors looking to invest in the company, aiding in maximizing revenue potential
• Monitors and maintains standards of servicing operations to ensure audit ratings of Satisfactory or better and provide appropriate recommendations/solutions to audit findings
• Develops, maintains and enhance working relationships with all auditors and/or examiners
• Trains and mentors direct reports in meeting objectives and exceeding performance targets
• Recommends strategic direction and in-depth expertise through coordination, implementation and delivery of services
• Contributes to business strategies by developing actionable plans or programs and ensures integration of related functions
• Establishes business plans, policies, procedures that support and align with Company initiatives and strategies
• Monitors plans and programs to ensure alignment with business objectives and other functions
• Implements and monitors process and service delivery improvement
• Practices Financial stewardship as appropriate for position
• Negotiates financial agreements (e.g. contracts or services) that have an impact on the business and approves in accordance with signing authority
• Keeps abreast of industry trends and regulatory requirements to ensure alignment with business needs
• Identifies customer needs and opportunities to ensure that all programs and services drive value
• Seeks and reviews suggestions for improvements in services and programs
• Monitors function and/or team activities to ensure alignment with needs of multiple customer groups
• Accountable for team performance and development
• Performs other duties as assigned by management

ESSENTIAL KNOWLEDGE & SKILLS:

• Knowledge and demonstrated operating experience in the following areas: Ginnie Mae, Fannie Mae, FHA, and experience with third party services
• Broad knowledge base related to regulatory agencies, including CFPB, GSEs and GNMA
• Extensive knowledge of offshore strategies and implementation techniques
• Proven ability to forge solid relationships with strategic partners and build consensus across multiple organizational levels
• Accomplished professional with diverse experience in mortgage, banking, and financial services
• Adept in leading teams, surpassing objectives, driving revenue growth, and improving retention
• Project management experience, including both management and participation responsibilities for planning, testing, documentation, training and implementation
• Problem solving skills with the ability to work effectively with all levels of personnel, proposing and accepting compromises for issue resolution
• Accomplished communication skills
• Aptitude for understanding and managing system functionality and the related ongoing maintenance, development and upgrade processes
• Ability to create, document and present ideas for an executive level audience
• Ability to understand and translate financial implications on the business
• Ability to influence satisfaction through managing relationships and delivering Company programs and services and monitoring results
• Ability to build and support a diverse culture to drive innovation and business results
• Ability to communicate initiatives and translate strategic impact on the team
• Ability to achieve results by influencing decisions through advice and counsel to others
• Ability to partner with other internal resources in the execution of the strategy
• Ability to achieve results through others by managing teams

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree required
• Advanced degree preferred
• Minimum 8 years excelling experience in Mortgage Servicing Loan Operations, including in-depth and hands-on experience with performing and newly originated loans
• Minimum 8 years directly managing employee issues (performance reviews, conflicts, mentoring, etc.)
• Experience working with MSRs
• Prior responsibility for developing and implementing department level policies and procedures, as well as the quality control practices to ensure procedures are followed
• Experience with identifying operational risks and developing the appropriate mitigating controls, including the ongoing monitoring of the effectiveness of the documented controls

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

· Proficient in Microsoft Office applications

• Familiarity of various mortgage servicing systems including MSP