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Business Analyst

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Maddisoft

2021-12-03 08:52:06

Job location Houston, Texas, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description



Maddisoft has the following immediate opportunity, let us know if you or someone you know would be interested. Send in your resume ASAP. - U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Looking for W2 CONTRACT, Send in resume along with LinkedIn profile without which applications will not be considered. Call us NOW! ***Visa sponsorship is available for this position.***

Role: Business Analyst

Location: Houston Texas-Hybrid onsite

12+ Months(Long term)- Local Candidates


Responsibilities

Support the innovation team's incubation projects with back office sign up and service help for customers.

Serve as the consistent customer point of contact for all product troubleshooting.

Provide feedback and areas of improvement for future product enhancements.

Day to day operations include facilitating new client onboarding processes, troubleshooting, reporting and overall performance

Be accountable for same-day responses to all inquiries, timely submission of statements and other contracted deliverables, and calendar management

Manage interactions with sales, internal business processes, and operations

Strong candidate will be an effective communicators who exhibit the ability to engage in active listening; who are responsive, attentive, creative, empathic, friendly and patient; who are skilled in conflict-resolution and who can quickly integrate information to be able to present solutions and recommendations.

Producing documentation that will support and explain the product workflow and requirements, new production releases and roadmap of future releases.

Provides insights and recommendations on how to innovate and improve products, customer process and operations

Delivers and maintains appropriate documentation, including use cases, process flows, activity diagrams, and traceability matrix and screen mockups as needed.

Education and Experience

4+ years of experience in business analyst, project management, digital product support or analytics

Experience working with enterprise customer technology solutions, such as Salesforce, SAP, or AWS

Experience in developing and maintaining business reports and performing ad hoc analysis

Experience working with and reporting web traffic, financial/business reporting and analysis; Ability to communicate clearly and effectively to various groups, including all management tiers

Bachelor's degree in digital, business, communications, business administration or related field.

Digital product development or digital operations experience preferred

- provided by Dice

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