Operations Manager

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Job description

Operations Manager

Guidant Global is part of Impellam Group, one of the largest staffing companies in the world, and a leading provider of managed services and specialist staffing expertise in the UK and North America. Guidant Global is a new leader in total talent management, we provide high quality, tailored Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions to leading companies seeking outsourced recruitment solutions.

GENERAL PURPOSE

• Manages/oversees the day-to-day financial, operational and client delivery functions of the professional contingent worker talent acquisition program.
• Leads and mentors Resource Managers and Relationship Specialists located in TBD.
• Leads the contingent workforce teams managing job orders and program guidelines for various labor categories.
• Partners with client managers and department heads in response to staffing requirements.
• Ensures assigned recruiting team is following standard recruiting processes and meeting department head expectations.
• Ensures recruiting and staffing programs meet business needs at the enterprise level and comply with legal and regulatory requirements as well as competitive best practices.
• Manages the recruitment, selection, orientation, development and retention of high caliber team members and support staff.
• Act as the subject matter expert in talent acquisition to the client at all levels
• Provides ongoing training and coaching/counseling; conducts performance reviews; takes corrective actions as appropriate.
• Handles responsibilities in meeting evolving client requirements; provides service delivery back-up as appropriate.
• Builds management-level rapport with client; develops working knowledge of account and tours facility and meets with key staff regularly.
• Provides strategic recruiting expertise by staying abreast of industry trends best practices, legal developments, technological advancements and benchmark comparisons; functions as subject matter expert on all contingent worker recruitment activities.
• Counsels hiring managers on staffing and recruitment policies and procedures to ensure compliance and understanding program guidelines, as established in collaboration with the client.
• Contributes to continual improvement in processes and programs; develops comprehensive change management, training and communication tools that increase buy-in and usage by the hiring managers.
• Monitoring program performance against contracted service level agreements and key performance indicators.
• Manages third party relationships; ensures appropriate service levels are being delivered while partnering with outsourced vendors to further improve processes service offerings and a reduction in costs.
• Focuses efforts on client retention/satisfaction; continually works to enhance relationships; utilizes quality control methods to ensure client remains well satisfied with on-site staff, management and service delivery.
• Identifies skill deficiencies and high-volume staffing needs, coordinating recruitment efforts to address skill gaps and applicant pool deficiencies with Staffing Partners.
• Ensures on-site team has necessary tools, systems and other resources to enhance on-site effectiveness and efficiency.
• Focuses on prompt and effective resolution of legal, financial, H.R., administrative and safety/worker's compensation issues.
• Assists in preparing and presenting operational performance reports as requested.
• Participates in quarterly performance reviews; implements any appropriate follow-up actions.
• Carries out all responsibilities in an honest, ethical and professional manner.
• Performs related duties as assigned.

REQUIREMENTS:

• Requires broad training in fields such as Business Administration, Human Resources or related field generally obtained through completion of a four year bachelor's degree program.
• Requires a minimum of five (5) years of comprehensive recruiting experience, preferably in both a corporate and also agency setting.
• Requires a minimum of three (3) years of proven supervisory/management experience in a recruiting environment, preferably in both a corporate and also agency setting.
• Certified Contingent Workforce Professional (CCWP) and/or Professional Human Resources (PHR) certification highly preferred.
• Knowledge of computers to operate effectively with applicant tracking systems, vendor management systems, Microsoft Word, PowerPoint and strong Excel.
• Ability to manage a recruiting staff in a fast-paced environment
• Ability to manage full-life cycle recruitment processes
• Strong ability to create and maintain superior client relationships at all levels
• Excellent consultative skills in recruiting support
• Ability to collaborate effectively with others implementing Supply Chain and HR staffing processes, strategies and programs
• Strong conceptual thinking, analytical and planning skills
• Excellent presentation skills
• Ability to communicate effectively both orally and in writing
• Strong interpersonal skills; ability to work in a team environment
• Excellent customer service skills
• Ability to multi-task; versatile
• Strong organizational and planning skills; attention to detail
• Ability to resolve associate issues effectively and efficiently

" Guidant Global is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law."