Program Manager - Wealth

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Job description

Responsible for the day-to-day management of TDECU's Wealth program including compliance, systems, and reporting. Implements system enhancements to generate greater efficiency with a focus on member experience. Supports the collection and reporting of data from internal and external systems and sources to support program management. Completes program and organizational related compliance documentation, research, reporting and licensed client assistance.

Essential Duties and Responsibilities:

1. Manages and directs the work of the Client Service team.

2. Responsible for program management, including but not limited to broker-dealer and TDECU compliance, research, reporting, licensed client assistance and/or disrepute resolution.

3. Supports deeper relationships with TDECU lines of business through referral program initiatives and reporting.

4. Builds and maintains scheduled and ad hoc reports from a variety of systems to support program management, incentive payouts, and marketing efforts. Creates, manages and maintains data extracts and imports.

5. Serves as system admin for key programs. Manages licensing and access levels in alignment with role and security definitions.

6. Manages vendor relationships for TWA.

7. Leads TWA and CU strategic initiatives and other projects. Provides operational support for mergers, acquisitions and strategic initiatives.

8. Documents, researches and maintains compliance and program requirements with TDECU and broker-dealer. Tracks mandatory designations and licenses, notifies team of upcoming training opportunities and CEU requirements. Reviews regulations for changing requirements. Advises management on updates and recommends actions to remain in compliance.

9. Assist with onboarding of new team members.

10. Completes ad-hoc assignments or projects that may be assigned outside of typical areas of responsibility at the request of immediate supervisor.

11. Act as liaison between TWA and other CU departments

12. Responsible for completing all mandatory compliance testing within designated period and other compliance assignments including the office of Foreign Assets Control (OFAC) Unusual Activity Reports (UAR) and Security processes. Implements processes as required by the Bank Secrecy Act and Advisors and TDECU polices and procedures including but not limited to completing and submitting.

Minimum Qualifications:

· Candidates for this role must complete the LPL Validation process and be deemed "approved for hire" by LPL.

Education:

· A college degree or equivalent mix of education and experience preferred

· A series 7, 66, and TX Group 1 Life/Health insurance, or obtain within first 90 days of employment required

Experience: Five-seven years of progressive supervisory or program management experience required. Previous experience in a financial services or brokerage firm highly preferred.

Knowledge, Skills, and Abilities

· Previous administrative/super user experience in a CRM (preferably Salesforce)

· Excellent written and verbal communication skills. Ability to communicate at all levels of the organization.

· Must be detailed oriented, organized and have the ability to work independently and as part of a team in a fast paced and deadline driven environment.

· Ability to identify and implement process improvement opportunities - focus on innovation

· Advanced skills in relevant software including Microsoft Office, Word and Excel.

· Ability to build collaborative relationships with internal and external partners.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. An employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds to perform essential position functions.

Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Some local travel to various offices could be needed.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.