Property Operations Assistant

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Job description

TBD Management, LLC a (WB) Group is hiring a Property Operations Assistant.

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The Wan Bridge Group is a Texas-based premier developer, builder, and community manager for single-family build-for-rent (BFR) neighborhoods. Wan Bridge has more than 1,500 houses under management with an additional 1,300 homes expected to be completed by the end of 2021. Wan Bridge is building the future of luxury living and we invite you to build your future with Wan Bridge.

As a Property Operations Assistant, you will be responsible for providing oversight to all areas of property management from move-in to move-out.

What you'll be doing…

• Oversee and provide guidance to our Resident Services Associates and Administrative Assistants for their assigned portfolios
• Oversee daily property portfolio operations and tasks using various technology platforms which include the completion of (or managing the completion of) resident/owner communications, rent collection, notices to vacate, move-outs, deposit accounting, evictions, non-renewals, administrative responsibilities, and accounts payable in accordance to objectives and metrics
• Responsible for ensuring positive resident relations during the oversight of all resident interactions using an internal case management system
• Resolve escalated resident and property related issues as they arise and document through successful resolution in the specified property management system
• Manage month-end audit for all units in the portfolio
• Manage electronic record-keeping including lease files for the residents in their assigned area and document storage in the proprietary database ensuring file management quality control
• Responsible for the completion of monthly lease renewals and/or changes to lease terms for the established portfolio in compliance with local and state regulations
• Provide feedback to the internal product departments to recommend workflow changes, technology enhancements, and vendor platforms. Act as the primary tester for new releases to internal platforms

Extra points if you have obtained these preferred qualifications…

• High School Diploma required; College Degree preferred
• 1-3 years of relevant experience
• 1+ years Yardi experience

Essential Functions

Job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Adheres to a set work schedule, Monday through Friday
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers, higher-level managers, and others as needed
• Ability to sit or stand for long periods of time
• Ability to move around work environment including stairs and construction sites
• Comply with company policies and procedure
• Lift or move items up to 25 pounds

Job descriptions are not intended as, nor should be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Equal Opportunity Employer

TBD is committed to providing equal employment opportunities for all persons by placing the most qualified person in each position, without regard to race, color, religion, age, sex, national origin, physical and/or mental disability, veteran status, or any other classification protected by federal, state, or local law. This applies to but is not limited to, hiring, placement, promotion, demotion, discipline, transfer, recall, recruitment, recruitment advertising, lay-off or termination, rate of pay or other forms of compensation, selection for training, and all other aspects of employment.

TBD is committed to providing a quality environment and programs that help our associates flourish. You can look forward to professional support and benefits including medical/dental/vision coverage, vacation, professional/educational reimbursements, bonus programs, and more.

Search Firm and Employment Agency Disclaimer

TBD Management, LLC. will only accept resumes from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, TBD Management employees, TBD Management hiring manager, or send resumes to any TBD Management facility. TBD Management is not responsible for any fees or charges associated with unsolicited resumes.