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Client Service Rep - Financial Services

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Matlen Silver

2021-12-03 07:42:16

Job location Irving, Texas, United States

Job type: fulltime

Job industry: Banking & Financial Services

Job description

Financial Services Client
Client Service Rep - Financial Services
Location-Irving, TX
Benefits:medical. vision and dental. We also offer 401k after 6 months for and holder ONLY (not for sponsorship at this time)

Responsibilities:
Claims Processing (75%) Review and manage multiple queues in support of 200 - 400 clients; conduct analysis and process dispute claims in accordance with network operating regulations and internal SLA timeframes.
ACD Telephone Responsibility (20%) Maintain availability and respond to incoming client inquiries.
Research/ticketing (5%) Research client and/or system issues and document results/findings.

Requirements:

High School diploma or equivalent
1+ years financial industry & customer services experience
Knowledge of Visa/MasterCard Operating Regulations
Familiarity with the Electronic Funds Transfer (EFT) industry and Regulation E and Z.
Positive relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery
Possess a high level of digital literacy (to effectively utilize multiple EFT systems, Excel, Word and PowerPoint)
Solid understanding of workstations and database software
Strong analytical and problem-solving skills
Possess demonstrated ability to determine when to refer issues versus handle them personally
Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks
Be highly motivated and eager to learn
Ability to work extended hours as needed to meet department needs. - provided by Dice

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