Ecommerce Business Analyst

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Job description

Job Description

As an Ecommerce Business Analyst on the Digital Experience Team you will manage and support ecommerce technologies, serve on a scrum team and manage ad-hoc projects. The role serves as a liaison between customers, internal business stakeholders and the development team. In this role, you will be an essential part of the ongoing successful operation of our customers' ecommerce experience with the goal and responsibility to produce the highest customer satisfaction.

Job Duties:

• Liaising with business departments to define, write and analyze requirements/user stories, design specifications, test cases, and test scripts for development resources
• Supporting the Digital department with use of integrated website applications and tools
• Work in Jira and Confluence to create tickets, epics, stories, and defects
• Managing daily operational tasks and executing support processes in accordance with department SLAs
• Testing and implementing new application components that improve our ecommerce experience for customers, making it easier for them to use and providing them more functionality
• Keeping up to date on industry best practices, design, and standards for ecommerce
• Managing major and minor project implementation or execution to support cross-departmental initiatives, strategies, or plans
• Creating and maintaining technical documentation and knowledge-based articles on new projects/programs, daily operations, or commonly faced issues
• Understanding tasks, goals, and needs of the target audience and translate them into creative concepts
• Assisting test teams in quality assurance reviews to ensure that all the business requirements have been satisfied
• Manage and own ecommerce triage tickets and system troubleshooting process
• Test and replicate issues
• Perform and coordinate software acceptance and regression testing
• Participate in prioritization process and manage prioritizing issues/defects
• Proactively assess and mitigate system risks
• Manage deliverable timelines and work across teams
• Act as an ecommerce expert and resource to the DX team
• Continually ensure clear and timely communication among all stakeholders
• Help drive a data-driven decision-making culture
• Participate in and knowledge of load testing process
• Push and mentor resources to maximize potential
• Continually help refine processes and documentation
• Other responsibilities as assigned

You Must Have:

• Bachelor's degree
• 1 year of experience as a Business Analyst working on mobile apps
• 5 years of requirements gathering experience
• 5 years in process documentation and process improvement
• 5 years of experience with iterative development and collaboration systems (JIRA & Confluence)
• Strong organizational/time management skills to prioritize work and meet deadlines within defined timeframes
• High level of diplomacy and professionalism to work cross-functionally with various internal and external stakeholders
• Experience/expertise in incident management processes
• Experience working with modern technology such as web service, xml, json, iOS and Android platform features
• Thorough understanding of the Software development life cycle
• Strong understanding of Agile, Waterfall, and other methodologies - Ability to apply "the appropriate methodologies" to any given situation.

We Value:

• Thriving in a fast paced, flexible, and dynamic environment
• Exceptional troubleshooting and triaging in high pressure situations
• Ability to manage multiple complex items/projects and prioritize competing priorities
• Experience participating in successful projects with cross-functional teams
• Project leadership experience in a digital space
• Exceptional communications skills both written and verbal
• Strong people skills (communication, negotiation, leadership)
• Experience/background with B2B/Distribution
• Experience as a Team Lead

• Ability to understand complex systems and related data to surface actionable insights, demonstrate sound judgement and decision-making skills

WHAT'S IN IT FOR YOU:

• New state of the art offices in our Dallas location.
• Hybrid work model available.
• Enjoy work-life balance with generous vacation time that can be scheduled with manager approval based on business priorities and personal needs, without pre-set maximums.
• Immediate eligibility for 401K.

About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.