Learning Program Manager - Store Career Progression

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Job description

Overview:

Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

How we lead

At 7-Eleven we are guided by our Leadership Principles.

Be Customer Obsessed
Be Courageous with Your Point of View
Challenge the Status Quo
Act Like an Entrepreneur
Have an "It Can Be Done" Attitude
Do the Right Thing
Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

About This Opportunity

Responsibilities:

What about the role?

The Learning Program Manager will design, develop, and implement new programs / curricula based on audience or portfolio assigned, ensuring that our programs are delivered seamlessly and achieve their learning impact. We are looking for someone who is self-driven and excels at translating organizational strategies into program objectives and goals. This role requires experience designing and developing learning programs end-to-end-from conception through implementation. It also requires someone who can effectively communicate and influence senior leaders and multiple stakeholders to gain alignment and commitment. Our ideal candidate will have experience developing customized programs in the most effective and efficient way and aligned to our organizational Leadership Principles. You will have the unique and exciting opportunity to develop best-in-class development programs from the ground up for a well-known international brand.

Learning Product Managers…

Gather insights to develop the best solutions for our brand
Connect Leadership Principles to developmental programs and actions
Create impactful experiences that elevate individual and team performance
Balance sound theory with practical application when developing solutions
Develop innovative courses, tools, and frameworks to achieve goals
Embrace continuous improvement to refine and enhance learning approaches
Manage time like pro, meeting targeted goals in an agile but deliberate way
Modify approaches to meet the needs of learners and the organization
Adapt quickly when the unexpected occurs
Engage and motivate those around them through their natural positive energy
Ask challenging and thought-provoking questions in a humble and inquisitive way
Receive gratification from developing others and seeing them meet personal goals
Qualifications:

About You:

Bachelors/4 Year Degree; Master's Degree in a related field preferred
3-5 years in an Instructional Design/Learning Program Manager role, preferably in a retail/restaurant operations environment
Instruction Design Certifications (ATD)
Strong/expert knowledge of eLearning development, multi-media development, video development, and learning technology tools
Excellent verbal and written communication skills
Strong problem solving, decision making and financial analysis skills
Strong organizational skills with the ability to multi-task
Ability to support and influence a wide range of audience types from early career to executive
Must be able to support design, development, and delivery to a wide variety of individuals and levels using a blended approach
Previous experience in Facilitation, Instructional Design, Leadership Development and Program Management
Excellent computer/technology skills and a predisposition for program solving

Reports to: Senior Manager- Store and Restaurant Development

Direct Reports: None

Career Level: Professional IV