Manager, Product Development

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Job description

Overview:

Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

How we lead

At 7-Eleven we are guided by our Leadership Principles.

Be Customer Obsessed
Be Courageous with Your Point of View
Challenge the Status Quo
Act Like an Entrepreneur
Have an "It Can Be Done" Attitude
Do the Right Thing
Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

About This Opportunity

A 7-Eleven may bring to mind thoughts of coffee, gas, and Slurpees. But we are making some serious moves to digitally transform into a store of the future, exploring e-commerce, augmented reality, and artificial intelligence to meet the changing needs of customers.

For 90 years, 7-Eleven has been successfully meeting customers' needs. But convenience is now being redefined. We're integrating more than 66,000 stores worldwide with a strong digital and e-commerce presence. Through machine learning, artificial intelligence and next-level mobile technologies, we'll meet-and exceed-our customers' ever-changing needs. Sound like your kind of environment? Read on.

Responsibilities:

Identify regional food items/trends with potential through our business system. Lead development, testing, and implementation through local bakeries and commissaries. Verify results and drive national implementation of regionally developed items. Create the success routine for regional item development. Manage a team of product developers.

Regional Menu Strategy and Product/ Platform Pipeline Enhancement.
Build a process to create sustainable sales for our stores and consistent growth out of our partner facilities. This will include launching items in categories not traditionally supported by our partners- ie. Hot food items out of the commissary (kolaches). It will also include a consistent process for product quality renewals and new platform growth
Manage new items from concept through launch to include new item setup, forecasting, marketing, promotional support, etc.
Commissary/ Bakery Capability Expansion: Consult and influence commissary/bakery partners to develop new/enhanced capabilities to support regional menu strategy and product/platform enhancement.
Identify capabilities needed including equipment, ingredients or skills within the partner facilities.
Partner with QA and SSC Product Development teams to support enhanced capability/quality.
Consumer Insights. Identify and use consumer and Franchise insights to identify high potential items. Use those insights to market and drive adoption of new menu items.
Partner with Operations to develop a process for launching successful regional items in the zone. This should include regular sampling, education/ training, scheduling visits to the commissaries and bakeries, goals and verification.

Qualifications:

Education:
Bachelors/4 Yr Degree
Experience:
7+ years, Product Management, Management.
3-5 years managing a team
Experience in food service restaurant operations.
Product development experience is a plus.
Experience within 7-Eleven system of retail experience.
Conceptual thinker who can ideate using consumer insights and our business system as framework.
Influencing ability with partners, franchisees, merchandising and operations.

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