Mortgage Servicing Call Center (Responses to all questions required)

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Job description

Our beautiful offices are on the tenth floor overlooking Lake Carolyn.

Industry leading 39-year-old Loan Servicing company (not an originator) seeking experienced Customer Service Representatives to join FCI's dedicated team of long-term mortgage professionals.

If you are interested in long term employment with a superior Benefits Package that includes 100% employer paid medical, dental, vision, basic and optional life insurance, flexible spending accounts, fully vested matching 401-K, observance of federal holidays, 2 weeks paid PTO in the 1st year, then please apply now.

EXAMPLE OF TASKS:

· Answer inbound calls regarding mortgage loans.

· Accurately document information into company software.

· Process payments.

· Review pay histories.

· Explain escrow disclosure statements.

· Perform office duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

· Interact with callers showing sensitivity, tact and professionalism.

· Communicate clearly, concisely, and effectively.

· Listen to understand information and ideas as presented by investors and borrowers.

· Read, interpret, and apply federal, state and local collection laws, rules, regulations and company policies and procedures (FDCPA & CFPB).

· Use basic math to solve problems.

· Ability to follow written and/or verbal instructions.

REQUIREMENTS:

* Must reside in or around the Irving Texas area as a 90day in office training is required.

· Three years' experience in loan servicing industry.

· Proper phone etiquette.

· One year Customer Service experience.

· **Bank experience a plus. **

· **Mortgage experience a plus. **

· **Bilingual a plus**

· Ability to pass a background check.

· Reliable transportation.

· Call Center experience preferred.

· Ability to analyze/resolve problems and adapt to change.

· Solid vocabulary, math, and multi-tasking skills.

· Fluency in English, including business level verbal and written communication skills.
· Basic computer skills with a minimum keyboarding of 40 wpm.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, use hands to handle, touch or feel objects, tools, or controls, to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull up to 25 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard and mouse; and to verbally communicate to exchange information. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; reach with hands and arms. The work environment temperature is compliant with OSHA regulations. VISION: See in the normal visual range with or without correction, close vision, distance vision, and the ability to adjust focus. HEARING: The noise level in the work environment is usually moderate. Hear in the normal audio range with or without correction.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Irving, TX 75039: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work in office the first 90 days of employment?
• Do you have experience working for a mortgage loan servicing company? Please explain.
• Will you be able to reliably commute or relocate to Irving, TX 75039 for this job?
• What is the pay range you are seeking?

Education:

• High school or equivalent (Required)

Work Location: One location