Account Representative

Job description

Local Unit & Position Description:
DNV - Business Assurance group is seeking a team member in the role of Account Representative. This position reports directly into the account manager for the sector.

This position may be performed out of any of our DNV offices in TX, IL, MI, NY, SC, NC and Washington D.C.

What You'll Do

For the Account Representative, the primary function of this role is to act as a single point of contact for their clients and the internal processing of their accounts as detailed below. The target is to ensure excellent service standards and maintain high client satisfaction.

Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the client.

Perform scheduling work associated with individual clients

Coordination between auditor and client to setup schedule

Coordination with other global scheduling units to facilitate the planning process

Schedule audits and/or audit cycle as per individual scheme requirements

Perform certificate issuance work associated with individual clients

Work with sector management to ensure all required audit documents are submitted into CRM

Perform administrative review and submit finalized certification packages for technical review

Assist with resolving any questions/conflicts in regards to the Certification Process

Issue certificates as per relevant requirements

Other tasks may include

Resolve client inquiries through direct phone conversation (not email)

Enter and maintain all related data into the CRM database for each client

Work with sales, technical (GCU), auditors, and sector management to meet customer goals

Must be dynamic and able to adapt to changes in process

Achieve and provide data for all associated KPI's

Position Qualifications:
What Is Required

High School Diploma or GED. Bachelor's Degree is Preferred

2 years' experience in advanced customer service in an office environment (including High call volume, constant interaction with clients, and addressing client enquiries and effective listening)

Project/Account management experience with full ownership of long term clients - preferred

Demonstrable verbal and written communication skills

Intermediate level or above in Microsoft Office, including Microsoft Excel and Microsoft Word Required.

Experience within specific sector and/or DNV accreditation systems is a plus

We conduct a pre-employment background check and drug screen

Immigration-related employment benefits, for example visa sponsorship, are not available for this position

DNV offers exceptional benefits including health, vision and dental insurances, FSA/HSA, 401K, life insurance, paid time off, sick time, short- and long-term disability, Employee Assistance Program (EAP), education assistance, ID theft protection, consumers' discounts and rewards.

How We Do It

We Care, We Dare, We Share

Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV offers a congenial working environment, competitive salaries, and an exceptional benefits package. We value diversity, equity and inclusion and want you to bring your whole self to work each day. Read more here:

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For more information about your rights under the law, see:

Please visit our website at

Company & Business Area Description:
DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are one of the world's leading certification, assurance and risk management providers. Whether certifying a company's management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.

Equal Opportunity Statement:
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!