Customer Experience Planner

Customer Experience Planner

Join us to do the best work of your career and make a profound social impact as an Solutions Product Management Team in Austin, Texas OR Remote.

What you’ll achieve

As a CX Planner on the Solutions Product Management team, you will be responsible for the vision of roadmap offers and products that bring to life the priorities of the Modern Compute Solutions Group (MCSG). In the Solutions Product Management Team , our vision is to enable the organization to deliver innovative and delightful customer experiences that drive outcomes and value for our customers.

You will:

• Develop and lead initiatives end-to-end
• Summarize key findings into compelling stories and visual deliverables
• Create, present and communicate visually the customer experience to internal stakeholders, including executive leaders

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Ability to design, conduct, and analyze quantitative and qualitative research studies
• Experience developing and delivering visual presentations or demos to executive audiences
• Excellent at visualizing experiences, synthesizing insights, and storytelling especially from our end users' perspective
• Strong organizational skills; excellent execution and follow-through
• Customer-centric focus with the ability to communicate, strategize, plan, and prioritize
• Excellent communicator with strong influencing and presentation skills
• Passion for technology
• Highly motivated and desire to solve problems
• A sense of ownership and focus on driving results
• Demonstrated ability making data-driven business decisions
• The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers
• A passion for philanthropy as our team likes to give back as often as possible

Desirable Requirements

• Experience in Design frameworks such as Design Thinking a plus.
• Experience with Figma a plus, but not required.
• BA in Design, Business or other related degree
• Industry experience, MBA a plus.
• Internal Dell experience a plus

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .