Client Services Coordinator

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Job description

This is your chance to work for the nation's premier promotional Merchandise Agency! Their clients consist of Fortune 1000 companies and every major U.S. sports league and team. Voted one of the Top 100 places to work, they have a vibrant company culture, a true 'people first' mentality, and are dedicated to helping their clients meet their business needs through the power of branded merchandise.

The Client Services Coordinator (CSC) works closely with Account Managers to find merchandise that fits the expectations and goals of clients with a focus on adding value services. This includes sourcing products, helping to create product presentations, ensuring they are maximizing profitability through proper quoting, and following the project through delivery, resolving or raising the flag if issues identified. CSC's are primarily non-client facing but given visibility to learn the cadence, brand strategy, and expectations of the service level this company is known to provide.

COVID-19 PRECAUTIONS

This position is currently working remotely, but will work in a hybrid capacity in the future (3 days onsite, 2 days remote). COVID-19 vaccination is required, subject to consideration of accommodations for medical or religious reasons. Onsite COVID-19 precautions include:

• Vaccination required for all onsite work
• Currently remote; hybrid in the near future
• Daily temp checks (for any onsite work)

DUTIES AND RESPONSIBILITIES

• Work with assigned account managers in driving the company's value and meeting customer needs.
• Attend client meetings with the account manager to understand the client needs and the brand.
• Create documents and paperwork management for sales proposals, correspondence and management reports.
• Update and maintain orders through internal computer system.
• Source products, ideate based on differentiation strategy and client needs.
• Project and order management from start to finish to meet deadlines.
• Research, Create and maintain vendor relationships.
• Negotiate prices to maximize profits.
• Schedule and follow up on project deliverables and shipments to ensure deadlines.
• Work as a team with sales, production, creative services, garment services, accounting, warehouse, et. al. to ensure timely delivery and customer satisfaction.
• Maintain exceptional attendance and punctuality
• Allow for flexibility and change within the growing department
• Able to handle multiple responsibilities. Able to prioritize effectively.
• Maintain High levels of professionalism when interacting with clients and internal employees.
• Exhibit high levels of customer service to ensure smooth operations and customer satisfaction.
• Other job duties and projects as assigned.

QUALIFICATIONS

Experience

• 1-2 years of experience in sales or sales support - ad specialty, merchandise industries, a plus
• Customer Service skills - proven ability to deal effectively with clients.
• Ability to communicate clearly and effectively with both clients and vendors via verbal and written communications.
• General knowledge of Microsoft Office.
• Ability to create documents and spreadsheets.
• Ability to learn and maintain processes while working in a fast-paced environment.
• Strong interpersonal and organizational skills.

Purchasing & Ordering Skills

• Purchasing - Negotiation skills - price and deadlines
• Marketing - Ability to help a client drive differentiation and brand value.
• Order Processing - Project management skills.
• Multi-tasking - Ability to produce goods utilizing one or more vendors.
• Detail Oriented - Follow-up and tracking of orders to ensure project deliverables.

Compensation: $40,000 - $45,000/yr DOE + bonus potential

Availability: Monday - Friday, 8am - 5pm