Research/Remediation Analyst

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Job description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

About Us: Changing lives, one position at a time

Strategic Staffing Solutions (S3) prides itself on being an international IT Staffing and Solutions Company. Over 30 years' experience recruiting and managing exceptional IT and Business consultants for customers in the Financial, Energy, Public Sector and Retail Distribution industries. A privately held, financially strong, woman-owned company, S3 is a full-service IT firm, with 24 major market locations in the U.S!

Title: Research/Remediation Analyst

Location San Antonio TX

Job Description / Duties

• Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by mgmt.
• committee members, agencies, and/or senior business leaders. T
• his may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
• Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.
• Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
• Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
• May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.
• Recommend standards, policies, and/or procedures to correct deficiencies.
• Ensures identified risks and/or problems are clearly documented.
• Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review.
• Other duties may include project work to identify/implement process improvements, performance of ongoing reviews as needed.
• May generate reports and summarize results.
• Typically performs team leadership and provides work direction.

Required Qualifications

• 4 years of customer contact experience in a financial services environment
• 3 years of experience in one or a combination of the following: financial services operations, underwriting, or quality assurance

Desired Qualifications

• Intermediate Microsoft Office skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Excellent verbal, written, and interpersonal communication skills

HOW TO APPLY: Please email your resume in Word Format to Aaron Patrick at: and Reference Job Order #185886 or Click the Apply Button.

$$ WE OFFER A REFERRAL FEE FOR ANYONE REFERRED & HIRED WITH S3! $$

Strategic Staffing Solutions (S3) is an international, woman-owned, over $300 million IT and business services corporation based in Detroit. S3 provides staff augmentation, direct hire recruiting, workforce programs, and outsourced solutions with global industry expertise in energy/utility, healthcare services, insurance, communications, and financial services. It has over 3,600 direct consultants in 49 out of 50 states in the U.S. and 15 countries including Europe and the Americas.

• With a composite average annual growth rate of 19%, S3 is fiscally sound and debt free.
• S3 has had $3.3 Billion in sales since its inception with $1.2 billion of those sales occurring in the last 5 years.
• S3 is ranked as the sixth largest diversity staffing firm in the U.S. by Staffing Industry Analysts (SIA) and 16th among the largest IT staffing firm in the U.S. by Staffing Industry Report.
• It is the only company that is a certified Charter Partner to SIA.
• With 59% of its 3,600 team members claiming veteran, military spouse, or military dependent status, S3 has been designated as a Military Friendly and Military Spouse Friendly employer since 2014.
• S3 is a certified women-owned business enterprise (WBE) and an active member of WBENC.
• S3 is ranked among the top 25 woman-owned businesses in the nation by Women's Enterprise USA Magazine.

• S3 has given more than $2 million through sponsorships and donations every year since 2011.
• Strategic Staffing Solutions is an Equal Opportunity Employer