Business Process Analyst

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Job description

Overview:

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. Were building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. Were not the only ones who have seen it; weve recently been recognized by Forbes as one of Americas Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

Shared Services organization has a key role in protecting the Customer Experience, providing direct support in response to customer complaints. This team will often serve as the final opportunity for the business to make a recovery from service issues that have adversely impacted the customer experience.

Responsibilities:

Under Business Process Management, the Analyst will have three main focuses: Support order entry and process enhancements on behalf of the Consumer Sales organization including the associated Sales Tools, analyze current processes to determine areas of opportunity and suggest improvements, and ensure integrity of the order entry process before they are integrated into business process.

This position will support new product launches by collaborating with Order Entry support groups, the IDA Development team, Billing Applications Support, Product/Marketing teams, etc. In addition to working closely with Inbound Sales, Retention, Retail Stores, Direct Sales and Indirect Sales.

Primary Goal:

To gain and retain subscribers, decrease order entry errors, decrease average handle time through efficient processes and improve representative productivity by ensuring process automation and accuracy. Ensure the consistency of all related processes and procedures as new products and services are introduced to the Sales organization.

Qualifications:

1. Management Skills
2. Process minded, able to generate refined output from general concepts
3. Ability to quickly learn new technologies and understand all areas of the business
4. Strong analytical, problem-solving, and conceptual skills
5. Understands high level strategy and objectives
6. Able to function self-sufficiently, while accepting guidance from peers and senior staff
7. Excellent oral and written communication skills, and ability to present and discuss technical, functional, and managerial information clearly and concisely, establish rapport to persuade others, and gain understanding.
8. Ability to successfully collaborate with multiple personalities and communicate with all levels of the organization
9. Serves as an individual contributor and team member
10. Ability to work under pressure in a fast-paced environment while working on multiple projects. Projects vary from static to ad hoc.
11. Technical/Functional Competencies
12. Competency in the development of efficient and effective solutions to diverse and complex business problems
13. Extensive experience in Process Design
14. Knowledge of Altice USAs best practices and/or industry required
15. Proficiency in Microsoft Word, Excel and PowerPoint required
16. Knowledge of HTML, Visual Basic, FTP, SQL preferred
17. Extensive experience in report development

1. Key Experiences/Achievements
2. Degree in Computer Science or 4 years directly related experience preferred
3. Minimum 1 year experience and current working knowledge of the following systems, IDA, Zoom, Trio as well as a backend understanding of provisioning systems
4. Minimum 3 years experience in Billing System with involvement in Reporting, development, and implementation
5. 5 years experience within cable television or related industry
6. Proven ability to manage projects to completion
7. Proven interdepartmental communication skills
8. e) Develop and improve processes and procedures.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.