Customer Support Specialist

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Job description

Job Description

JOB DESCRIPTION CUSTOMER SUPPORT SPECIALIST (FULL-TIME)

Our customer support team loves helping people! We understand the challenges facing teachers and students and are motivated to solve users problems quickly. Whether the request comes via chat, phone, or email, we communicate with empathy and create a positive customer experience through our interaction.

YouScience is growing, and our customer support teammates are looking to get in on the ground floor of an organization with significant opportunity for growth and advancement. We are team players who are committed to doing whatever is required to meet customers needs, regardless of whose responsibility it should be. Were not satisfied with, thats how its always been done. We think critically, adapt quickly, and have fun while we do it.

This position islocated in American Fork, UT. Work will be performed in the office during the initial onboarding and training period, after which a hybrid approach (designated days in the office and others remote) is possible.

Responsibilities:

* Respond to customer inquiries via online chat, telephone, or email in a helpful and timely manner, efficiently solving issues and pursuing the matter until it is solved
* Exhibit a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
* Develop and display deep knowledge of our products and how our customers use them
* Document interactions with customers in CRM system
* Capture and report client feedback and suggestions
* Record and report customer issues, adhering to internal systems and processes
* Assist with customer account set-up in multiple systems, including account creation, data entry, sending onboarding emails to clients, etc.
* Act as subject matter expert or project owner as assigned
* Conduct customer training webinars
* Perform additional duties (cross-departmental) as required

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