Empire Pass Guest Services Agent - Winter 2021-22

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Job description

Purpose of Position: To ensure guest, owner, and employee satisfaction at the front desk by fulfilling the Deer Valley Difference. We provide customers with unparalleled attention to detail and a genuine pledge to service excellence.

Specific Job Requirements:

• Provide excellent customer service
• Communicate clearly utilizing verbal and written communication
• Ability to learn new computer operating systems and navigate them effectively
• Must be self-motivated, detail oriented, and willing to accept all job responsibilities with equal enthusiasm
• Ability to multi-task and maintain composure under pressure
• Knowledge of Deer Valley and Park City area attractions

JOB DUTIES AND RESPONSIBILITIES:

• Facilitating a smooth check-in, and check-out for our guests and owners
• Concierge services such as: lift ticket sales, restaurant reservations, providing directions, activity recommendations, and coordinating transportation.
• Performing residence inspections prior to the guest arrival and after they have departed
• Bell staff duties such as package delivery, shoveling guest decks, and carrying luggage to residences.
• Handling of cash and credit card transactions, including settling guest balances upon departure
• Other duties and responsibilities as assigned .