IT Support Analyst, WWPC

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Job description

Job Description

Job Title: IT Support Analyst

Position Overview:

This position will be an essential member of Woodward Park City's IT Team, and work across a wide range of technology and business stakeholders to support the development, configuration and maintenance of various software platforms that are at the core Woodward Park City's operations.

Woodward Park City is an organization focused on rapid change and capturing emerging technologies. The ski and resort industry has the opportunity to improve the digital experience and meet increasing guest expectations. This industry is seeing rapid transformation in the technology available to deliver on these experiences.

We are looking for talented individuals with the collaboration mindset of a startup and the operational experience of an enterprise. This role joins an existing technology team to enhance and drive the next generation of solutions across an array of outdoor businesses.

The Perks:

This is a Full-Time Year-Round Position, which includes Flex Time Off, 401k, health benefits and is bonus eligible.

Other perks include:

• Mountain and Woodward Access.


• Friends Family Discount Passes and Comps.


• Discounts for food/retail, and partners like GoPro, Mammut and Subaru

At Woodward Mountain Centers, we strive to provide learning and growth experiences for all our employees. Over the next few seasons, we will continue to increase our investment in our talent to focus on innovation, progression, and the employee experience. We look forward to providing you with diverse, meaningful, fun, and exciting leadership and life experiences on and off the mountain!

The Deets

While every day is different and our roles may shift based on business needs, here is what you can expect to dive into in this role as the IT Business Systems Analyst:

• Collaborate closely with resort staff to understand existing guest expectations and business processes.


• Integrate closely with business units as a trusted and valuable resource in setting and meeting their operational goals.


• Manage projects to deploy new ticketing systems, process, and solutions to a wide range of world class resorts.


• Identify and recommend new technology solutions and define best practice for configuration.


• Gather and refine user stories that will inspire action and accelerate future decisions


• Work closely with Product teams and vendors to prioritize work and build alignment


• Communicate plans, progress, goals, and roadblocks to internal and external stakeholders.


• Ensure short term needs are aligned with long term goals and capabilities.


• Identify and drive ongoing opportunities for business and process transformation.

*PLEASE NOTE: COVID-19 vaccinations are required for all employees.

If you need assistance with your application or require accommodation, please reach out to

Job Requirements

Secondary Function:

As a member of the IT team at Woodward Park City the following functions will be secondary but still required:Respond to and resolve non-POS related IT Service Requests which may include hardware and software issues, connectivity problems, and other computer-related issues.

• Provide technical support for A/V, video conferencing configuration, hardware, and software support.


• Perform a variety of tasks related to the ongoing maintenance of devices as directed.


• Respond to trouble tickets, email, walk-ins, and telephone requests for technology systems support needs.


• Confer regularly with immediate supervisor, other department and company personnel, guests, and/or various firms and organizations outside the company to plan and coordinate activities, exchange information, improve efficiency, foster effective communication, and resolve problems.


• Always provide superior service to our customers (internal and external).


• Document, track, and monitor tickets to ensure SLAs are met.

Knowledge, skills, and experience

• Experience working with product management including managing a backlog across diverse technology partners, in-house and external.


• Proven experience managing and configuring complex software solutions that impact business processes.


• Strong leadership, decision-making, and collaboration skills including the ability to gather, organize, share and orient multiple groups around an objective.


• Experience managing and leading agile development teams.


• An understanding of business analysis techniques and requirements gathering.


• Great people skills.


• Eager, quick, life-long learner with a desire to constantly improve.


• Ability to identify and execute technology initiatives that have direct customer and business impact.


• Ability to communicate and champion a roadmap effectively to customers, stakeholders, and executives.


• Prefer experience with ecommerce in a retail or activity industry.


• Prefer experience with relational databases, SQL, and / or payment card authorization gateways.


• Experience in the outdoor industry preferred.


• At least 3 years of experience in a product management role in addition to a proven track record delivering technology solutions across a wide range of business functions.

Company Overview

Woodward is on a mission to empower and inspire the next generation of action sports. We do this through the innovative environments we create the dynamic programming we deliver, and the passionate people and communities we cultivate. The successful candidate will possess a community-minded passion for our sports, business, customers, and employees. We expect our employees to have a team focused attitude toward top performance, growth and development with excellent communication skills embodied in a collaborative style. Finally, we strive to find an entrepreneurial spirit for innovation which will differentiate us from our competitors and support our ambition: Woodward Park City and Woodward Tahoe are the action sports community clubs at the epicenter of action sports culture and lifestyle.