TRANSIT SHIFT SUPERVISOR

JOB SUMMARY

Under the direction from the Transit System Manager, the Transit Shift Supervisor is responsible for supervising a team of Lead Transit Operators. The Transit Shift Supervisor supports the Lead Transit Operators in their job duties and supervisory responsibilities. The Transit Shift Supervisor also assists the Transit System Manager with any projects related to the safe and efficient operation of the Transit System.

EXAMPLES OF TYPICAL JOB DUTIES

*Establish appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.

Hires Bus Driver IIIs, IIs and Is with the assistance of Route Leaders. Chooses candidates for these positions that best meet the vision and values of Park City Transit.

Assists Transit System Manager with Operational management duties as assigned.

Assists Lead Transit Operators with the development of effective shift schedules.

Coaches Lead Transit Operators in the instruction of customer service, safety, and effective bus operation principles.

Performs annual reviews for Lead Transit Operators and assists Lead Transit Operators with the annual reviews of bus drivers.

Provides training to Lead Transit Operators on leadership, safety, and effective team management. Assists Lead Transit Operators with training their respective team members.

*Effectively manage customer relations through both direct contact and outreach programs, and respond to and resolve difficult and sensitive citizen inquires and complaints.

Maintain personnel records, organize work responsibilities, and recommend pay adjustments and driver bonuses.

Develop rotating shifts and assignments during peak volume passenger days and adjust driver schedules and operations to meet the demands of public transportation needs, including special event preparations.

Review accident occurrences and implements methods of preventing and reducing accidents of all types by teaching safety, defensive driving and accident prevention.

With the assistance of Lead Transit Operators and the Transportation Planning Department, evaluates the effectiveness of current routes using available data and feedback. Makes recommendations to the Transit Operations Manager and Transit Leadership Team on new potential routes and changes to current routes in order to maximize route efficiency and Transit resources.

Provides information to and participates in the Transit Leadership Team as needed.

Participates in System Leadership team and performs research or tasks delegated through the System Leadership team.

Assists Lead Transit Operators in ensuring that all bus drivers have adequate safety training.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge, understanding, and ability to adhere to Federal Transportation Administration (FTA), Department of Transportation (DOT), and Federal Motor Carrier Safety Administration (FMCSA) regulations.

• Ability to establish and maintain effective working relationships with employees, other divisions, and the public.

• Ability to effectively supervise, train and evaluate personnel.

• Ability to perform associated duties according to Park City Transit's / Park City Municipal Corp's policies while under pressure and demonstrating respect and courtesy, especially when supervising subordinate personnel.

• Knowledge of the laws and regulations governing the safe transportation of passengers.

• Skilled in the safe operation of buses and other public works vehicles.

• Ability to understand and interpret traffic signals signs, DOT safety regulations, and communicate these regulations to other employees.

• Ability to communicate effectively both verbally and in writing.

• Computer literacy and proficiency in the use of Microsoft Office software.

• Ability to deal calmly and effectively with emergencies and to make and implement decisions in all types of situations.

• Ability to complete required OSHA workplace safety training courses.

• Ability to train new, return, and current operators in both a classroom and on the road setting.

• Ability to obtain National Incident Management System Certifications

EDUCATION AND/OR EXPERIENCE

Required:

• 2+ years demonstrated experience in Transit operations or closely related field

• 2+ years demonstrated supervisory or management experience

• Ability to pass and maintain DOT physical

• Ability to pass initial and random drug and alcohol tests

Preferred:

• A valid Utah Commercial Driver's License with air brakes and passenger endorsement

• 2+ years' experience as a Park City Municipal Bus Driver III or IV

• Post high-school university or technical degree